Celeste Reyes
ESCONDIDO,California
Summary
Dynamic professional with a proven track record at Student Transportation of America, excelling in dispatch procedures and customer relations. Adept at identifying conflicts and implementing effective solutions, I enhanced operational efficiency and ensured safety compliance while managing personnel. Versatile in office and administrative support settings. Committed to delivering exceptional service and fostering positive relationships in high-pressure environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dispatcher Office Assistant
Student Transportation of America, STA
Escondido, California
08.2024 - Current
- Maintained positive working relationship with fellow staff and management.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Relayed work orders, messages or information using telephones or two-way radios.
- Developed strategies for improving efficiency within the dispatch department.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Identified locations and needs of callers to accurately send assistance.
- Recorded and maintained files or records of customer requests, work or services performed.
- Resolved customer complaints related to service issues or delays.
- Assigned drivers to appropriate routes based on customer needs.
School Bus Monitor
Student Transportation of America, STA
Escondido, CA
03.2023 - Current
- Assisted in loading and unloading of passengers including helping young children with their safety belts.
- Monitored students during route to maintain bus safety.
- Assisted drivers in loading wheelchairs onto the lift when necessary.
- Seated students and secured seatbelts, harnesses or other protective devices.
- Completed incident reports as needed based on events occurring during transport.
- Escorted special-needs students off the bus at their designated drop-off location.
- Reviewed and followed Individual Education Program (IEP) plan for each student.
- I greeted students, parents, and caregivers at each stop, and ensured a daily positive attitude.
Education
Some College (No Degree) - Liberal Arts And Sciences
California State University San Marcos
San Marcos, CASome College (No Degree) - General Studies
Palomar College
San Marcos, CASkills
- Identifying arising conflicts, and taking appropriate, effective action
- Proficient customer relations
- Efficient troubleshooting
- Time management and organizational skills
- Managing personnel (transportation)
- Dispatch procedures
- Well-rounded communicative skills
- Computer Literacy
- Regulating transportation sevices
Certification
First-Aid and CPR Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Dispatcher Office Assistant
Student Transportation of America, STA
08.2024 - Current
School Bus Monitor
Student Transportation of America, STA
03.2023 - Current
Some College (No Degree) - Liberal Arts And Sciences
California State University San Marcos
Some College (No Degree) - General Studies
Palomar College
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