Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Websites
Quote
Timeline
Hi, I’m

CELESTE RILEY

San Diego,CA
CELESTE RILEY

Summary

Experienced sales professional with 5 years in the telecommunications industry, exceeding targets and building strong client relationships. Skilled in post-sales support and customer satisfaction, leveraging 2+ years in customer success at a SaaS company. Possesses over 7 years of customer-facing experience, excelling in service delivery and understanding diverse needs. Proven success in implementing educational initiatives, gathering feedback, and collaborating with teams, focused on aligning educational experiences with organizational values.

I invite you to explore my creative portfolio for a closer look at my professional skills, to learn a bit about who I am, and to understand what drives me. Please use this link: https://shorturl.at/rKTX7

Overview

11
years of professional experience

Work History

Learning Genie Inc

Customer Success Manager
05.2021 - Current

Job overview

  • Regularly analyzed customer data to identify trends and preferences, compiling insights into reports for strategic decision-making and improvement initiatives.
  • Managed new client onboarding and success.
  • Assisted customers with post-onboarding support and to foster successful adoption and usage.
  • Managed and updated knowledge base content, ensuring accurate and accessible information about products, services, and customer support.
  • Designed and created media content, material, tracking tools, and procedures to improve product implementation and onboarding procedures.
  • Hosted and led webinars to announce new feature updates, effectively highlighting benefits and demonstrating implementation strategies to customers.
  • Demonstrated ability to efficiently manage and coordinate calendars for executives and other team members, ensuring optimal organization and time management.
  • Organized comprehensive travel itineraries, including booking flights, accommodations, and transportation for team members.

North County Lifeline

Youth Development Case Manager
12.2018 - 12.2020

Job overview

  • Assisted with organizing department events such as youth field trips, community food distributions, and resource fairs.
  • Chaperoned youth who did not have reliable transportation.
  • Led and facilitated educational youth groups on various topics regarding healthy habits and mental health through research-based curriculum.
  • Created appropriate learning material, flyers, multi-media text messages, lessons, and other resources utilizing various program platforms.
  • Conducted community outreach by attending back-to-school events and resource fairs.
  • Managed and organized confidential documents using digital system databases.
  • Connected youth and families to appropriate resources in efforts to guide them towards becoming self reliant.
  • Collaborated with mental health professionals, community program leaders, and educators to make resources accessible to those in need.

Sprint/T-Mobile

Mobile Expert, Retail Sales Consultant
12.2012 - 11.2018

Job overview

  • Managed sensitive customer data and contracts, ensuring confidentiality and efficient retrieval for service and billing inquiries.
  • Assisted in planning and executing promotional events and product launches, ensuring alignment with corporate initiatives.
  • Collaborated with marketing and inventory teams to ensure successful project execution and milestone achievement.
  • Addressed and resolved complex customer issues independently, using discretion and sound judgment.
  • Escalated significant customer or operational issues to store management, providing well-researched solutions.
  • Provided general support in administrative functions like inventory ordering and maintaining sales records.

Vista Community Clinic

STEP UP & REACH Program Volunteer
03.2018 - 10.2018

Job overview

  • Assisted in the planning and execution of special events such as fundraisers, community outreach programs, and educational initiatives.
  • Organized and prepared meeting agendas and materials for program planning sessions, ensuring all staff were well-informed.
  • Managed confidential records of program participants, ensuring secure and efficient data access and retrieval.
  • Compiled reports on program attendance, participant progress, and feedback for review meetings and decision-making.

San Marcos Unified School District

Head Junior Varsity Field Hockey Coach
06.2015 - 10.2016

Job overview

  • Collaborated with assistant coaches, team parents, and league officials to ensure smooth event operations and milestone achievements.
  • Prepared and distributed agendas for team meetings, including practice schedules and match strategies.
  • Recorded key decisions and action items during coaching meetings, ensuring follow-up and accountability.
  • Managed confidential player and team information, ensuring privacy and efficient access for coaching purposes.
  • Compiled and analyzed team statistics and player performance data for strategy meetings and presentations.
  • Arranged logistics for team travel, including transportation and accommodations for away games and tournaments.
  • Handled administrative tasks for the team, including expense tracking for team uniforms and equipment.

Education

Purdue University Global

Master of Science from Educational Psychology
03.2021

University Overview

California State University
San Marcos, CA

Bachelor of Arts from Sociology
05.2018

University Overview

Palomar Community College
San Marcos, CA

Associate of Arts from Social and Behavioral Sciences
05.2017

University Overview

Skills

  • Exceptional Organizational Skills
  • Client Relation
  • Effective Communication Abilities (Verbal and Written)
  • Customer Retention
  • Pipeline Development
  • Project Management and Execution
  • Problem Solving with Sound Judgment
  • Proactive Task Management and Prioritization
  • Collaboration with Diverse Teams
  • Adaptability in Fast-Paced Environments
  • Training Programs
  • Client Service Optimization
  • Account Management
  • Customer Service and Assistance
  • Continuous Quality Improvement (CQI)
  • Client Rapport-Building
  • Schedule Management
  • Renewing Accounts
  • Collaborative Environments
  • Best Practices and Methodologies
  • Promotions and Marketing Strategies

Languages

Spanish
Native or Bilingual
Availability
See my work availability
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wednesday
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friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Customer Success Manager
Learning Genie Inc
05.2021 - Current
Youth Development Case Manager
North County Lifeline
12.2018 - 12.2020
STEP UP & REACH Program Volunteer
Vista Community Clinic
03.2018 - 10.2018
Head Junior Varsity Field Hockey Coach
San Marcos Unified School District
06.2015 - 10.2016
Mobile Expert, Retail Sales Consultant
Sprint/T-Mobile
12.2012 - 11.2018
Purdue University Global
Master of Science from Educational Psychology
California State University
Bachelor of Arts from Sociology
Palomar Community College
Associate of Arts from Social and Behavioral Sciences
CELESTE RILEY