CELESTE RODRIGUEZ
Boston,MA
Summary
Hard working and eager to learn and improve in the customer service industry.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
TELAT
04.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
CCSI
06.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
Server
PHOCAS MARISCOS
05.2018 - 07.2018
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
CAYOMANGO FISH AND DRINKS
05.2016 - 07.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Arts -
CasAzul
Mexico City06.2022
Skills
- Attentiveness
- Problem solving skills
- Active Listening
- Patience
- Clear communication skills
- Multitasking
- Creativity and resourcefulness
- Bilingual
Timeline
Customer Service Representative
TELAT
04.2023 - 10.2023
Customer Service Representative
CCSI
06.2022 - 04.2023
Server
PHOCAS MARISCOS
05.2018 - 07.2018
Server
CAYOMANGO FISH AND DRINKS
05.2016 - 07.2017
Bachelor of Arts -
CasAzul