Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Celeste Smith

Sandusky

Summary

Dynamic professional with a proven track record in delivering exceptional customer service and driving technology sales. Expertise in behavioral health support and compliance monitoring with HIPAA regulations. Strong ability to build trust through effective communication and relationship management.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Behavioral Health Technician

Recovery Institute of Ohio
Sandusky
04.2026 - Current
  • Utilized approved behavioral intervention techniques to de-escalate crisis situations, prioritizing physical and emotional safety of patients and staff.
  • Monitored patient behavior and assisted with daily living activities to foster a safe, therapeutic environment in alignment with care plans and HIPAA regulations.
  • Maintained precise progress notes and daily charts to track behavioral changes, effectively updating the clinical team on patient progress.

Retail Sales Associate

Verizon
Sandusky
09.2024 - 04.2025
  • Maintained extensive knowledge of wireless plans, devices, and accessories, enhancing customer experience and driving technology sales.
  • Developed strong customer relationships, fostering loyalty and increasing repeat business.
  • Utilized point-of-sale (POS) systems to process transactions and manage cash handling, ensuring accurate and efficient service.

Front Desk Agent (Seasonal)

Great Wolf Lodge
04.2024 - 08.2024
  • Greeted resort guests and promptly addressed inquiries, requests, and concerns to enhance guest satisfaction.
  • Delivered comprehensive information on hotel amenities, rates, restaurants, and nearby attractions to assist guests in planning their stay.
  • Coordinated with housekeeping staff to ensure timely room readiness for incoming guests.

Education

Diploma -

Fern Creek High School
Louisville, KY

Skills

  • Crisis intervention
  • Crisis intervention techniques
  • Patient support services
  • Behavioral health support
  • Customer service
  • Client relationship management
  • Conflict resolution
  • Administrative expertise
  • POS systems and cash handling

Certification

Valid Driver's License

Timeline

Behavioral Health Technician

Recovery Institute of Ohio
04.2026 - Current

Retail Sales Associate

Verizon
09.2024 - 04.2025

Front Desk Agent (Seasonal)

Great Wolf Lodge
04.2024 - 08.2024

Diploma -

Fern Creek High School
Celeste Smith