Celeste Study
Ocean Springs,MS
Summary
Skilled Reservation Agent with a proven track record at Downtown Cart Rentals, adept in managing online booking inquiries and enhancing customer satisfaction. Leveraged expertise in reservation software and exceptional customer engagement skills to increase bookings and maintain high service standards. Excelled in fostering relationships and resolving issues, contributing to superior service and operational efficiency.
Overview
7
7
years of professional experience
Work History
Reservation Agent
Downtown Cart Rentals
05.2020 - Current
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of shop products, services, and facilities.
- Maintained awareness of types of carts available at different dates and times.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Worked closely with front desk to achieve full occupancy of property.
- Informed clients of essential booking information, such as reservation times, transportation instructions, needed items to complete bookings, and violations to facilitate quality service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Established and cultivated relationships with customers, providing clients with smooth booking processes.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Retail Sales Associate
Ten Dollar Boutique
05.2018 - 09.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Associate of Arts - Nursing
East Mississippi Community College
Scooba, MS05-2023
High School Diploma -
St. Martin High School
Saint Martin, Ms05-2021
Skills
- Telephone reservations
- Record preparation
- Customer reservations
- Hotel/Air BnB reccomodations
- Telephone reception
- Transportation information
- Customer engagement
- Xola, Excel, Microsoft for reservations
- Phone etiquette
- Travel planning
- Sales
- Cost planning
- Reservation software
Timeline
Reservation Agent
Downtown Cart Rentals
05.2020 - Current
Retail Sales Associate
Ten Dollar Boutique
05.2018 - 09.2018
Associate of Arts - Nursing
East Mississippi Community College
High School Diploma -
St. Martin High School
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