Celeste Suazo

Departments:

Kiosk Pros Agent, Sales, Customer Service, Screener

Handle customer inquiries, complaints, and billing questions, process payments, and submit maintenance requests.

Skills: CRM / Nice Web Station / Max Agent / Ring Central / My Time / Workday

• Assist members through their financial hardship by offering loan extensions or Loan Modification.
• Advanced Skip Tracing Skills -Software: IDICORE
• Reviewed, approved, and assigned all repossessions to prepare title work with the auction to include floor pricing.
• Work closely with vendors to ensure timely recovery, transport, and liquidation of repossession vehicles.
• I created a 32-page training manual called " RDN- Recovery Management Database How to Manage collateral assigned to repossession companies."

• Trained and mentored new employees on collection methods, documentation requirements, and performance strategies
• Reviewed, researched, and corrected discrepancies and customer concerns
• Supervised staff of collectors, monitoring phone calls and letters.

Skills: Mastermind /ETIME / NetSuite / Five9 / ECASH