Izaak Hodge
Queen Creek,AZ
Summary
Retail Service Specialist with a strong history in the United States Navy, formally known as the rating Ship's Serviceman, excelling in critical thinking and effective communication. Demonstrated ability to manage multiple projects with precision, ensuring safety and maintaining high standards of teamwork and reliability. Achieved significant improvements in operational efficiency and problem-solving, showcasing a results-driven approach and exceptional multitasking skills and prominent customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Service Specialist
United States Navy, Boatswain's Mate
San Diego, CA
09.2019 - 09.2024
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated a variety of machinery and tools safely and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Resolved customer complaints in a timely manner while maintaining professional composure.
Education
Certificate of Technical Studies - Emergency Medicine
Unitek EMT
Tempe, AZ09-2024
High School Diploma -
Thunder Basin High School
Gillette, WY05-2019
Skills
- Demonstrated strong organizational and time management skills while managing multiple projects
- Developed and maintained courteous and effective working relationships
- Proved successful at working within tight deadlines and a fast-paced environment
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Assisted in maintaining the watertight integrity of the ship by inspecting and servicing hatches, doors, scuttles, and other fittings regularly
- Worked well in a team setting, providing support and guidance
Accomplishments
- Navy Good Conduct Medal- Awarded for conducting duty in a professional manner and without Judicial Punishment for consecutive years or service.
- Navy and Marine Corp Achievement Medal- Awarded for professional achievement in superior service as per duties of a Retail Specialist, displaying leadership skills and technical acumen.
Certification
- National Registry for Emergency Medical Technicians.
- Arizona License to practice (EMT)
Timeline
Retail Service Specialist
United States Navy, Boatswain's Mate
09.2019 - 09.2024
Certificate of Technical Studies - Emergency Medicine
Unitek EMT
High School Diploma -
Thunder Basin High School
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