Celeste Swope
Summary
Friendly Retail Sales Associate Cashier eager to form relationships with return customers and support continual patronage. Adept provider of accurate and rapid answers to product and service queries. Committed to positively impacting sales and revenue through beneficial customer interactions and memorable service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front End Retail Cashier
Mission Yogurt
Denver, CO
04.2023 - Current
- Reduced wait times for customers through effective use of POS system and multitasking abilities.
- Collaborated with fellow cashiers to maintain adequate change funds throughout the day, minimizing disruptions at the registers.
- Handled cash, credit, and check transactions accurately, contributing to balanced cash drawers consistently.
- Managed high volume of customers effectively during peak hours maintaining quality service standards.
- Maintained a clean and organized workstation, ensuring a pleasant shopping experience for customers.
- Provided excellent communication with colleagues in other departments when needed assistance or resolving customer concerns required teamwork.
- Strengthened loss prevention efforts by vigilantly monitoring customer transactions and identifying potential discrepancies or theft incidents.
- Supported inventory management by restocking shelves and conducting regular price checks for accuracy.
- Contributed to store cleanliness by completing assigned cleaning tasks diligently during downtime periods.
- Balanced work priorities by assisting with tasks beyond the cashier role when needed, demonstrating versatility and commitment to overall store success.
- Operated POS terminals and cash drawer balancing.
- Handled cash with high accuracy and took care to check bills for fraud.
Customer Service Agent
Bags Incorporated
Denver, CO
02.2023 - 09.2023
- Greet travelers, Check in their bags, follow all security protocols, identify passengers and make sure their tags are put on baggage
- Follow all faa protocols
- Make sure airport badge is in view for anyone to see.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Psa/msa/pa
Qualfon
Denison, TX
10.2020 - 02.2023
- Take in coming calls from members/doctor offices/pharmacies
- Override prescriptions
- Help with prescriptions
- Send faxes to start prior authorization process
- Use cover my meds to find prior authorizations
- Customer service
- Data entry
- Msa/Rx claims
- Hippa knowledge
- Medical terminology
- Help with member services issues
- Help advise denial/approved prior authorizations
- Help agents learn how to handle calls
- Help agents learn hippa
- Make spread sheets using excel
- Create documents to help new agents learn new systems
- Prior authorization specialist
FOH Manager
Red Lobster Restaurant
Dallas, TX
08.2016 - 04.2020
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
- Developed strong vendor relationships for better pricing negotiations, resulting in cost savings for the restaurant.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Resolved guests complaints while maintaining positive customer environment.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Performed cash handling activities and secured nightly bank deposits.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Motivated staff to perform at peak efficiency and quality.
- Developed and implemented marketing initiatives to increase sales and revenue.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Crew Member Shift Manager
McDonald's
Garland, TX
06.2013 - 04.2015
- Coordinated maintenance requests when necessary to ensure a safe and functional work environment for both crew members and customers.
- Collaborated with fellow shift managers to optimize operational efficiency across all shifts without sacrificing quality or guest experience.
- Streamlined communication between crew members and management, promoting a more cohesive team dynamic.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Proactively addressed potential bottlenecks in service flow, reallocating resources as needed to maintain a smooth operation during busy periods.
- Maintained accurate records of employee attendance, time-off requests, and any disciplinary actions taken.
- Assisted in the training and onboarding of new employees, equipping them with the necessary skills for success in their roles.
- Managed cash handling procedures accurately, ensuring proper accountability at the end of each shift.
- Worked closely with upper management on various projects aimed at enhancing profitability or improving overall efficiency.
- Contributed to increasing overall store sales by identifying opportunities for upselling during peak hours.
- Calculated time cards to process employee payroll for [Number]-member team using [Software].
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maximized quality assurance by completing frequent line checks.
- Purchased food and cultivated strong vendor relationships.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Ensured adherence to food safety guidelines by maintaining proper storage temperatures and sanitation practices within the kitchen area.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Call Center Representative
Influent
Ottumwa, IA
05.2009 - 11.2011
- Answer inbound calls, upscale customers as they were activating their cards
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
- Answer telephone calls from potential customers who have been solicited through advertisements.
Education
GED -
Centralia college
Centralia, WA06.1999
Skills
- Server
- Customer Service
- Sales
- Training
- POS
- CSR
- Call Center
- Customer Care
- Customer Support
- Front Desk
- Restaurant experience
- Food Production
- Food Preparation
- Meal Preparation
- Cooking
- English
- Communication skills
- Computer skills
- Time management
- Microsoft Office
- Serving
- Hospitality
- Office experience
- Typing
- Organizational skills
- Data entry
- Phone etiquette
- HIPAA
- Insurance verification
- Patience and Empathy
- Reliability and punctuality
- Teamwork orientation
- Cash handling expertise
- Dependability
- Quick Learner
- Customer Engagement
- Cash Handling Accuracy
- Handling Complaints
- Loss Prevention Procedures
- Inventory Management
- Honest and Dependable
- Reliable and Responsible
- Team Leadership
- Active Listening
- Cash handling and management
Certification
- ServSafe, 2020
- Food Handler Certification, 2020
Workauthorization
Authorized to work in the US for any employer
Additionalinformation - Keycompetencies
- Monitoring
- Reading Comprehension
- Speaking
- Mathematics
- Active Listening
- Critical Thinking
Personal Information
- Relocation: Anywhere
- Title: Crew Member
Timeline
Front End Retail Cashier
Mission Yogurt
04.2023 - Current
Customer Service Agent
Bags Incorporated
02.2023 - 09.2023
Psa/msa/pa
Qualfon
10.2020 - 02.2023
FOH Manager
Red Lobster Restaurant
08.2016 - 04.2020
Crew Member Shift Manager
McDonald's
06.2013 - 04.2015
Call Center Representative
Influent
05.2009 - 11.2011
GED -
Centralia college