CELESTE TODD
La Grande,OR
Summary
Results-driven hospitality professional with over four years of leadership experience in customer service and housekeeping operations. Skilled in team supervision, employee training, and cross-department coordination. Committed to maintaining high cleanliness standards and enhancing guest experiences in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Lead Housekeeper
Hot Lake Lodge
La Grande, USA
10.2023 - Current
- Lead daily housekeeping operations and supervise team performance.
- Assigned rooms, inspected completed work, ensured quality standards met to maintain guest satisfaction.
- Train and mentor new employees on procedures and guest service expectations.
- Prepare staff schedules and maintain adequate department coverage.
- Managed inventory of linens, cleaning supplies, guest amenities to ensure operational efficiency and readiness.
- Coordinate with the front desk and maintenance to resolve guest requests promptly.
- Conducted employee evaluations, provided coaching and support to enhance team skills and service delivery.
- Maintain safety, sanitation, and hospitality standards throughout the property.
Receptionist
Grande Ronde Chiropractic Clinic
La Grande, USA
05.2023 - 08.2023
- Coordinated appointment scheduling and patient check-in/check-out to ensure efficient patient flow.
- Answered multi-line phone system and provided professional assistance to enhance patient experience.
- Managed confidential patient information with strict adherence to privacy protocols. with attention to detail.
- Maintained confidentiality of patient information with meticulous attention to detail.
Cashier
D&B Supply
La Grande, USA
07.2022 - 06.2023
- Delivered excellent customer service and resolved customer concerns.
- Provided exceptional customer service, addressing and resolving concerns to enhance customer satisfaction.
- Trained three new cashiers on register procedures and customer service, ensuring readiness for busy shifts.
- Maintained clean, organized checkout area, contributing to efficient operations and positive customer experience.
Barista
Corey Ackerman Coffee
La Grande, USA
06.2021 - 06.2022
- Prepared specialty coffee beverages in a fast-paced environment.
- Executed opening and closing tasks to ensure smooth operations the coffee shop independently.
- Supported daily operations and co-management of café, enhancing team workflow.
- Processed cash transactions while upholding food safety standards to ensure customer safety.
Education
High School Diploma -
La Grande High School
La Grande, ORSkills
- Scheduling
- Team Supervision
- Staff Training
- Leadership
- Supply Chain Coordination
- Organization
- Problem Solving
- Dependability
- Time Management
- Customer Service
- Communication
- Detail orientation
Timeline
Lead Housekeeper
Hot Lake Lodge
10.2023 - Current
Receptionist
Grande Ronde Chiropractic Clinic
05.2023 - 08.2023
Cashier
D&B Supply
07.2022 - 06.2023
Barista
Corey Ackerman Coffee
06.2021 - 06.2022
High School Diploma -
La Grande High School