Karen Grantham
Metropolis,IL
Summary
Results-driven Lead Housekeeper known for exceptional leadership and communication skills. Committed to enhancing team performance and guest experiences by implementing quality control measures and efficient cleaning protocols.
Overview
24
24
years of professional experience
Work History
Lead Housekeeper
Lakes of Paducah
Paducah, KY
07.2025 - Current
- Supervised daily housekeeping operations, ensuring cleanliness and sanitation standards were consistently met.
- Trained and mentored junior staff on effective cleaning techniques and time management skills.
- Developed and implemented efficient cleaning schedules to optimize workflow and reduce downtime.
- Conducted regular inspections of guest rooms and common areas to maintain high cleanliness standards.
- Coordinated inventory management for cleaning supplies, ensuring availability while minimizing waste.
- Collaborated with maintenance team to address facility issues impacting guest satisfaction promptly.
Csr
Lynx Services State Farm Insurence
Paducah, KY
01.2015 - 07.2025
- Provided exceptional customer support through effective communication and problem-solving skills.
- Resolved customer inquiries regarding insurance policies, processing claims, and billing issues.
- Trained new team members on customer service protocols and software systems for efficiency.
- Streamlined processes to enhance response times and improve customer satisfaction ratings.
Housekeeping Supervisor
Signature Healthcare of Danville Ky.
Danville, Ky
04.2009 - 11.2011
- Supervised daily housekeeping operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on effective cleaning techniques and procedures.
- Implemented quality control measures to maintain high cleanliness standards throughout facility.
- Coordinated schedules for housekeeping staff to optimize workflow efficiency.
- Conducted regular inspections of patient rooms and common areas for adherence to cleanliness protocols.
Activities Assistant
Parkview Nursing Home
Paducah, KY
02.2002 - 12.2008
- Facilitated engaging activities for residents, enhancing social interaction and overall well-being.
- Assisted in planning and implementing recreational programs tailored to individual resident needs.
- Collaborated with healthcare staff to ensure alignment of activities with care plans.
- Developed and maintained positive relationships with residents, families, and team members.
Education
High School Diploma -
Reidland High School
05-1991
Skills
- Health and safety
- Waste disposal
- Chemical handling
- Guest relations
- Task delegation
- Scheduling
- Furniture arrangement
- Supply ordering
- Quality assurance
employee of the month, ambasaodre of quater, ambassadors of the year
all in my first year at the lakes of paducah
Timeline
Lead Housekeeper
Lakes of Paducah
07.2025 - Current
Csr
Lynx Services State Farm Insurence
01.2015 - 07.2025
Housekeeping Supervisor
Signature Healthcare of Danville Ky.
04.2009 - 11.2011
Activities Assistant
Parkview Nursing Home
02.2002 - 12.2008
High School Diploma -
Reidland High School