Diana Newton
San Antonio
Summary
Detail-oriented Lead Housekeeper with strong expertise in guest relations and quality assurance. Proven ability to optimize workflow and maintain high cleanliness standards, ensuring exceptional guest satisfaction.
Overview
2
2
Languages
1
1
Certification
9
9
years of professional experience
Work History
Lead Housekeeper
Via Elegante
Hereford, AZ
03.2018 - 03.2026
- Supervised daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
- Trained and mentored team members on proper cleaning techniques and safety protocols.
- Developed efficient cleaning schedules to optimize workflow and enhance productivity.
- Conducted inspections of rooms and common areas to maintain quality control standards.
- Implemented inventory management procedures for cleaning supplies and equipment.
- Coordinated with management to address guest feedback and resolve issues promptly.
Bookkeeper
Home Depot
Sierra Vista, AZ
09.2017 - 05.2018
- Managed daily financial transactions, ensuring accuracy and compliance with company policies.
- Reconciled accounts monthly, identifying discrepancies and implementing corrective actions promptly.
- Processed payroll accurately, maintaining confidentiality and adhering to deadlines consistently.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining positive cash flow.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
Education
No Degree - Working On GED
Cochise College
Sierra Vista, AZSkills
- Health and safety
- Waste disposal
- Chemical handling
- Guest relations
- Task delegation
- Quality assurance
- Laundry management
- Supply ordering
- Stain removal
- Safe cleaning with chemicals
- Commercial and residential cleaning
- Room inspection
- Cleaning practices
- Cleaning and sanitation
- Customer service-focused
- Vacuuming and sweeping
- Cleaning bathrooms
- Workload prioritization
- Housekeeping
- Staff training and development
- Task assignment
- Folding clean laundry
- Team building
- Health and safety compliance
- Dusting furniture
- Cleaning techniques
Certification
CPR First Aid
Food Handlers
Caregiver Certificate
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Lead Housekeeper
Via Elegante
03.2018 - 03.2026
Bookkeeper
Home Depot
09.2017 - 05.2018
No Degree - Working On GED
Cochise College