Celeste Torres

• Handle high volumes of inbound calls daily, assisting customers and directing inquiries to appropriate departments

• Respond promptly to email inquiries, providing timely information and follow-ups to prospective customers

• Qualify, track, and distribute sales leads to sales representatives to ensure quick response times

• Maintain organized communication between customers and the sales team to support a smooth sales process

• Provide professional, customer-focused service to build rapport and improve customer satisfaction

• Contribute to increased sales opportunities through efficient lead management and fast response times

• Assisted the lead teacher in supervising children in a safe, nurturing environment

• Supported daily activities, routines, meals, and nap times

• Tracked and documented daily updates for parents using a child-care system

• Communicated effectively with families and staff, demonstrating patience, teamwork, and strong organization

• Greeted customers and assisted with deposits, withdrawals, and check cashing transactions

• Accurately handled cash and counted funds to ensure correct balances and customer satisfaction

• Processed transactions and maintained detailed records in the banking system

• Balanced cash drawer daily while delivering friendly, efficient, and reliable customer service