Kristina Fernandes

• Established significant, long-lasting collaborations nationwide with educational institutions and childcare providers to enhance growth within assigned sales territories.
• Coordinated onboarding scheduling, improved follow-up communication, and organized CRM documentation in a fully remote environment.
• Cultivated long-term partnerships with referral partners and key decision-makers to drive network growth.
• Executed targeted email campaigns that increased engagement and drove conversions.
• Ensured high data accuracy and accessibility by managing Salesforce records.
  Performed in-depth market research to uncover growth opportunities and industry trends.
  Streamlined workflows and strengthened partnerships through effective collaboration with diverse teams.

• Cultivated client relationships to strengthen regional home care service operations.
• Facilitated consultations for elderly clients and families on VA issues, ensuring tailored service coordination and effective resolutions.
• Maintained CRM records to ensure data accuracy and accessibility.
• Oversaw weekly activities to identify new client prospects and integrate in-home providers into program.
• Partnered with internal teams to improve collaboration and represent company at networking and outreach events.

• Processed customer orders and managed account support through phone, email, EDI, and fax communications to ensure customer satisfaction.
• Resolve warranty claims, returns, and escalated service challenges while ensuring promptness and professionalism.
• Supported major retail accounts including Kohl's, Target, and Dick's Sporting Goods.
• Coordinated with internal departments to resolve shipping and delivery issues, maintaining strong client relationships throughout the process.

Directed daily customer service operations, coaching support staff and mentoring team members to enhance service delivery quality.

• Managed domestic and international accounts, invoicing, inventory coordination in Fishbowl, and order tracking processes.
• Executed Excel-based reports and implemented innovative processes, streamlining operations and improving overall cost efficiency.
• Managed high-volume national accounts including Home Depot and Lowe's, consistently maintaining high customer satisfaction levels.

• Delivered customer support and resolved service-related issues, collaborating with internal team to maintain seamless workflow.
• Identified and pursued opportunities for upselling products or services tailored to customer needs.
• Supported operational improvements and gathered market insights while consistently achieving customer satisfaction goals.
• Celebrated for effective productivity communications and exemplary customer service results.

• Supervised and trained a team of 10 plus customer service reps in a high volume center.
• Cultivated high engagement levels with customers and employees through effective leadership communication and problem-solving expertise.
• Created and implemented operational procedures for effective employee success tracking.
  Partnered with diverse teams to elevate departmental efficiency.
• Drove initiatives that promoted operational enhancements across various functions.
  Supported collaborative efforts to refine processes and achieve organizational goals.
• Drove initiatives that promoted operational enhancements across various functions.Supported collaborative efforts to refine processes and achieve organizational goals.