Khjyetta Singleton
Midlothian,VA
Summary
High-achieving Business Development Representative bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers.
Overview
12
12
years of professional experience
Work History
Business Development Specialist
My senior Health Plan Inc
05.2023 - Current
- Assess lead's current coverage and enrollment capabilities.
- Managed approximately 200 outbound calls per day
- Managed approximately 120 incoming calls per day
- Used SalesForce to handle current portfolio and prospective leads.
- Developed business pipeline using cold and warm techniques.
- Complete healthcare needs assessment
Sales Support Specialist
Ehealth Insurance
07.2021 - 04.2022
- Inbound and outbound calls concerning Medicare beneficiaries
- Prescreening and qualifying members for Medicare services
- Answering inquiries and directing calls to appropriate departments
- Also trained in Quality Assurance and CMS compliance
- Reviewing calls to ensure agents are in compliance with Medicare and Centers for Medicare and Medicaid Services (CMS) standards.
- Managed approximately 250 inbound and outbound calls per day
- Consistently managed sales conversion rate of 40%
Customer Service Representative
Optum/ United Health Group
08.2018 - 09.2020
- Providing UnitedHealthcare beneficiaries with general Medicare info, assisted with billing inquiries, explained benefits and plan options
- Customer retention
- Billing
- Sales support.
- Managed Customer retention rate of 80%
Director Research/Development
Finding Empowerment Through Education
05.2012 - 12.2015
- Developed and oversaw annual fundraising initiatives
- Maintaining ongoing relationships with various Nonprofit and grassroots organizations
- Developed print surveys to determined needs of community and local youth
- Developed after school programs and activities that provided safe haven and productive space for Philadelphia youth ages 11-19
- Collaborated with other community development projects/organizations to provide classroom instruction and science based programs at local farming initiative
- Collaborated with staff to develop science based educational curriculum which eventually became Life Sciences Academy ( full time, tuition free Early childhood/ Elementary School ).
Education
High School diploma - Certified Nursing Assistant
Professional Healthcare Institute
Cheltenham, PA03.2003
High School Diploma -
General Education/High School
Philadelphia, PA06.2002
Skills
- Curriculum Development
- Research & Development
- Sales Support
- Program Development
- Communication skills
- Microsoft Office
- Quality Assurance
- CRM Management
- Relationship Management
- Lead Generation
- Account Management
- Product Knowledge
- Business Relationship Management
- Continuous professional improvement
- Salesforce
- Proficient in Medicare and Medicaid products
Additional Information
Excellent communication skills (written and oral); Typing 40+ WPM; Proficient in MS Office applications (Word, P.Point, Excel, Outlook)
Work Authorization
Authorized to work in the US for any employer
Personal Information
- Relocation: Anywhere
- Title: Enigmatic Customer service representative
Timeline
Business Development Specialist
My senior Health Plan Inc
05.2023 - Current
Sales Support Specialist
Ehealth Insurance
07.2021 - 04.2022
Customer Service Representative
Optum/ United Health Group
08.2018 - 09.2020
Director Research/Development
Finding Empowerment Through Education
05.2012 - 12.2015
High School diploma - Certified Nursing Assistant
Professional Healthcare Institute
High School Diploma -
General Education/High School
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