Celeste Velez
Longwood,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
31
31
years of professional experience
Work History
Business Operations
Sirilla Design Group
03.2019 - Current
- Review company's strategic plans and develop departmental goals and standards to support vision.
- All aspects of architectural firm development
- Marketing, Social Media, Payroll, Banking, Website Development, Project Software, Bookkeeping
Account Manager
Walker Insurance
01.2006 - 03.2007
- Commercial Lines
- All aspects of commercial lines insurance
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
Account Manager
Eidson Insurance
01.2005 - 01.2006
- Commercial Lines
- Proposals, customer service, quoting, endorsements and all aspects of commercial lines.
- Also supported all other Account Managers
Account Executive
The Coste Agency
01.2004 - 12.2004
- All aspects of agency commercial lines business, handling entire book of business for 90 year old firm.
- Underwriting, marketing, customer service, new & renewal business & building relationships.
Customer Service Associate
Executive Insurance
10.2002 - 12.2003
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Office Manager
Evans Agency
09.2000 - 09.2001
- Personal Lines Insurance
- Open and close of office, banking, quoting, writing new business
Account Support
Irving Weber Associates
01.1998 - 07.2000
- Commercial Lines
- Endorsements, renewals, certificates, billing of national program, was responsible for Brooklyn, Queens, Lower Manhattan, Suffolk County - Long Island and portions of Connecticut as well as supporting the national program liaison for the Dry Cleaners Program founded by our agency in the 1950’s.
Office Manager
Suffolk Insurance
01.1993 - 01.1996
- Personal Lines
- Marketing, quoting, new business and endorsements, meeting a weekly quota, management of employees and job performance.
Education
Psychology
Seminole State College of Florida
MCSE - Network Administration -
Florida Technical College
New York State Broker License -
Pohs Institute
440 License
Central Florida Insurance School
Skills
- Acquisition and Retention Strategies
- Customer Rapport
- Marketing
- Database Management
- Interpersonal Skills
Timeline
Business Operations
Sirilla Design Group
03.2019 - Current
Account Manager
Walker Insurance
01.2006 - 03.2007
Account Manager
Eidson Insurance
01.2005 - 01.2006
Account Executive
The Coste Agency
01.2004 - 12.2004
Customer Service Associate
Executive Insurance
10.2002 - 12.2003
Office Manager
Evans Agency
09.2000 - 09.2001
Account Support
Irving Weber Associates
01.1998 - 07.2000
Office Manager
Suffolk Insurance
01.1993 - 01.1996
Psychology
Seminole State College of Florida
MCSE - Network Administration -
Florida Technical College
New York State Broker License -
Pohs Institute
440 License
Central Florida Insurance School
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