Celestine Johnson
Waukegan,IL
Summary
Compassionate caregiver skilled in elderly care, time management, and HIPAA compliance. Committed to enhancing clients' quality of life through respectful support and effective communication.
Overview
49
49
years of professional experience
Work History
Caregiver
Comfort Keepers
06.2025 - Current
- Provided compassionate personal care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with mobility, promoting independence and enhancing quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Ran errands, managed laundry, and completed grocery shopping.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored changes in client conditions, reporting concerns promptly to supervisors for action.
Grief Facilitator
S.T.U.D.Y.S. Ministries
02.2022 - Current
- Facilitated grief support groups, fostering a safe environment for participants to share experiences.
- Developed program materials and resources to enhance participant engagement and understanding of grief processes.
- Conducted individual assessments to tailor support strategies based on unique participant needs and backgrounds.
- Evaluated program effectiveness through participant feedback, implementing improvements for future sessions.
- Evaluated client progress throughout the grieving process, adjusting facilitation techniques accordingly for optimal support.
- Connected individuals seeking additional support with appropriate community resources, such as mental health services, support groups,
Stocker
Walmart
10.2012 - 01.2013
- Stocked shelves efficiently, ensuring product availability for customers.
- Provided excellent customer service by answering inquiries about product locations.
- Supported promotional displays, enhancing product visibility and sales potential.
- Monitored product expiration dates, reducing waste through timely rotation.
- Collaborated with team to maintain store cleanliness and organization standards.
Customer Service Representative
AT&T/Ohio Bell/Ameritech Inc.
04.1977 - 07.2009
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed billing issues, ensuring accurate account adjustments and timely resolutions.
- Trained new representatives on company policies and customer service protocols.
- Implemented process improvements that enhanced call handling efficiency and customer satisfaction.
- Developed training materials focused on enhancing product knowledge among customer service teams.
Education
No Degree -
Cuyahoga Community College
Cleveland, OHHigh School Diploma -
John Marshall High
Cleveland06.1972
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Basic housekeeping
- Meal preparation
- HIPAA compliance
Timeline
Caregiver
Comfort Keepers
06.2025 - Current
Grief Facilitator
S.T.U.D.Y.S. Ministries
02.2022 - Current
Stocker
Walmart
10.2012 - 01.2013
Customer Service Representative
AT&T/Ohio Bell/Ameritech Inc.
04.1977 - 07.2009
No Degree -
Cuyahoga Community College
High School Diploma -
John Marshall High