Celestine Mugisha
Chicago,IL
Summary
Professional with expertise in case management, prepared to deliver impactful results. Skilled in conflict resolution, risk assessment, and client advocacy. Strong focus on team collaboration and achieving tangible outcomes, adapting seamlessly to changing needs. Reliable and driven, with keen ability to manage complex cases and support clients effectively.
Overview
13
13
years of professional experience
Work History
Senior Case Manager
Refugee, Immigrant and Community Services-HHCS
09.2023 - Current
- -Airport reception
- -Getting hot meals
- -Intake and assessment
- -Home Visits/House safety orientation
- -Case management
- -Public benefits navigation (SNAP, TANF/RCA, Medicaid, WIC & LIHEAP
- -Medical care coordination (Tapestry360 and Sinai)
- -Referrals (Internal & External)
- -Transportation
- -Community integration
- -Documentation and reporting
- -Legal assistance/coordination
- -Trauma informed care
- -DMV Visits
- -SSA Visits
Senior Refugee Patient Navigator/Medical Assistant/Medical Interpreter
SMG Antillas Clinic
08.2021 - 08.2023
- -Home visiting
- -Interpretation (Kiswahili, Kinyarwanda, & Kirundi plus other languages as needed)
- -Needs assessment/Intake
- -Case Management
- -Follow-up with referrals and other appointments
- -Medication management
- -Front desk
- -Report making
- -Taking vitals
- -Data entry
- -Clinical tasks (blood draws, vaccine administration and other clinical procedures)
K-12 Family Adjustment Counselor
Catholic Charities
09.2020 - 07.2021
- -School registration
- -Parent-student orientation
- -Liaison for parent, student and school
- -Matching tutors with students
- -Case noting
- -Report writing
- -Summer camps for students in need.
- -Home visits
- -Attending parent-teacher conferences
- -Working with schools to best support all students under this program
- -Help with remote learning by navigating google classroom with the student/client and also zoom.
Case Aide
Catholic Charities of the Archdiocese of Chicago
04.2019 - 08.2020
- -Accompanied clients to public benefit offices, DMV facilities, health facilities and other designated places and also community orientation for new arrivals.
- -Interpretation for Kiswahili, Kinyarwanda, Kirundi and other languages when there is need.
- -Case Management services like looking for apartments, airport pickups, grocery shopping, home visits.
Outreach Worker/Home Visitor
RefugeeOne
01.2017 - 08.2020
- Facilitated bi-weekly home visits to families with children ages 0-3 to support family needs and child development in their native language, resulting in delivering 30 families the IL State sponsored Baby TALK curriculum
- Certified to conduct vision and hearing screenings for children enrolled in intensive home visiting services, resulting in children accessing additional medical support enhancing early childhood development
- Interpreted and translated in Kinyarwanda/Swahili-English for Congolese participants enrolled in Wellness program with licensed clinicians, resulting in increased access to culturally-sensitive mental health and clinical group therapy for 18 clients and over 50 successful mental health assessments
Grief Counselor
Tutapona
05.2014 - 09.2016
- Home visits and field facilitation of groups mobilized through local leadership that led to openness of individuals to talk about their traumatizing events, which resulted in encouraging clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships maintaining confidentiality of records re
- Collect information about clients through interviews, observation, or tests, resulting in enhanced assessment of patients at risk of suicide
- Managed client-related paperwork, including federal and state mandated forms, client diagnostic records, and progress notes maintaining confidentiality of records relating to clients’ treatment, resulting in accessible up-to-date client records
Field Attachment Intern
American Refugee Committee (ARC)
05.2013 - 08.2013
- Lead community outreach efforts in deworming exercise of livestock in the villages, met with livelihood field workers, and monitored and evaluated income generating activity groups
- Monitored progress and sensitization of energy saving stoves, resulting in data collection for local survey organized by the ARC’s Protection Department, KAP (Knowledge, Attitude and Practice)
Field Attachment Intern
Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
05.2012 - 08.2012
- Case management including assessing patients for risk of suicide attempts, resulting in a better understanding and redirecting services for the target population
- Data entry and report making, resulting in improved maintenance of client-related paperwork, including federal and state mandated forms, client diagnostic records, and progress notes
- Took leading role in community outreach efforts including distributing non-food items, home visits and co-curricular activities and KAP surveys, resulting in heighten number of recipients of social services
Education
Degree in Social Work and Social Administration (SWASA) - Social Work and Social Administration
Bugema University
Kampala, UG01.2014
Uganda Advanced Certificate of Education - undefined
Nganywa High School
Kabwohe, UG01.2009
Uganda Certificate of Education - undefined
Kawempe Royal College
Kampala, UG01.2007
Skills
- Language Proficiency:
- English: Fluent
- Swahili: Native
- Kinyarwanda: Native
- Computer Skills:
- Microsoft Office, Outlook, Mac Operating System, Microsoft Operating System, SugarCRM Database, Salesforce, NextGen, COPA and Neworg
Accomplishments
- Achieved participants' self reliance by completing needs assessment, making budgets and doing crucial referrals with accuracy and efficiency.
Recognitions & Honors Awards
2014 Coordinator Bugema University Graduating Class, 2014 Academic Excellence certificate of merit, Bugema University, 2013-14 Leadership Excellence certificates of merit for role as Speaker, Bugema Congolese Students Association & Vice Chairperson, Bugema University Catholic Students Association, 2012-13 Leadership Excellence certificates of merit for role as Vice President, Bugema University DAFI Students Association & Organizing Secretary, Bugema University Catholic Students Association, Leadership Excellence certificate for role as Cabinet Member and Minister for Publicity, Bugema University Social Workers and Counselors’ club
Professional Development
- 2023 “Mental Health First Aid, Sinai Chicago
- 2021 “Inclusive Leadership: The Power of Workplace Diversity”
- 2013 “Psychosocial & Case Management” training, ARC’s Protection Department, Nakivale Refugee Settlement, UG”
- 2013 “Trauma Rehabilitation” training, Tutapona, Nakivale Refugee Settlement, UG
- 2013 “Contribution of International Agencies in Institutions of Higher Learning” seminar, UNHCR, Nov 7, Bugema University
- 2013 “SASA!” training on prevention of violence against women and HIV, Raising Voices at ARC’s Boardroom, Nakivale Refugee Settlement, UG
- 2012 “Role of Institutions of Higher Learning in Peace and Conflict Management” seminar, Bugema University
- 2012 “Premarital Counseling” Seminar, April 20, Bugema University
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Kinyarwanda
Native or Bilingual
Timeline
Senior Case Manager
Refugee, Immigrant and Community Services-HHCS
09.2023 - Current
Senior Refugee Patient Navigator/Medical Assistant/Medical Interpreter
SMG Antillas Clinic
08.2021 - 08.2023
K-12 Family Adjustment Counselor
Catholic Charities
09.2020 - 07.2021
Case Aide
Catholic Charities of the Archdiocese of Chicago
04.2019 - 08.2020
Outreach Worker/Home Visitor
RefugeeOne
01.2017 - 08.2020
Grief Counselor
Tutapona
05.2014 - 09.2016
Field Attachment Intern
American Refugee Committee (ARC)
05.2013 - 08.2013
Field Attachment Intern
Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
05.2012 - 08.2012
Uganda Advanced Certificate of Education - undefined
Nganywa High School
Uganda Certificate of Education - undefined
Kawempe Royal College
Degree in Social Work and Social Administration (SWASA) - Social Work and Social Administration
Bugema University