Celestte Cazares
Donna,Tx
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Open to expanding my knowledge to new specialties.
Overview
8
8
years of professional experience
Work History
Shoe Sales Associate
Steve Madden
02.2023 - 11.2025
- Delivered exceptional customer service to enhance shopping experience and drive sales.
- Assisted customers in selecting footwear based on preferences and needs.
- Maintained organized stockroom, ensuring efficient inventory management and product availability.
- Trained new associates on sales techniques and product knowledge to improve team performance.
- Implemented promotional strategies to effectively highlight seasonal collections and increase foot traffic.
- Developed strong relationships with repeat customers, fostering loyalty and enhancing brand reputation.
- Monitored sales trends and customer feedback to recommend product assortment adjustments.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Conducted regular price checks, keeping customers informed of current promotions and discounts available.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Collaborated with fellow associates to create visually appealing displays that showcased current trends and seasonal styles.
Cashier/Catering Coordinator
Chick-fil-A
10.2021 - 01.2023
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues swiftly.
- Maintained cleanliness and organization of the dining area, ensuring a welcoming environment.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Collaborated with team members to optimize workflow during peak hours for improved efficiency.
- Monitored inventory levels, restocking supplies as needed to ensure availability for customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Coordinated logistics for catering events, ensuring timely delivery and setup of food and supplies.
- Managed vendor relationships to source high-quality ingredients and equipment for events.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Streamlined catering operations by efficiently managing inventory and food ordering processes.
- Enhanced company's reputation by consistently delivering high-quality service and culinary excellence.
- Dispatched about 20 catering deliveries a shift.
Assistant Manager
Papa Johns
05.2018 - 10.2021
- Oversaw daily operations to ensure efficient service and high food quality.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented inventory management practices to reduce waste and control costs.
- Analyzed sales data to identify trends and improve product offerings.
- Managed cash handling processes, ensuring accuracy in transactions and deposits.
- Facilitated communication between management and staff to promote a collaborative work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed about 30 calls a day
Education
High School Diploma -
PSJA High School
San Juan05-2017
Skills
- Consultative sales
- Hospitality and accommodation
- Computer proficiency and Microsoft office
- Adaptability and flexibility
- Effective communication
- Detail-oriented
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Shoe Sales Associate
Steve Madden
02.2023 - 11.2025
Cashier/Catering Coordinator
Chick-fil-A
10.2021 - 01.2023
Assistant Manager
Papa Johns
05.2018 - 10.2021
High School Diploma -
PSJA High School