Celia Aguinaga
Forney
Summary
Dedicated and adaptable professional with experience in customer service, office administration, and classroom support. Skilled in communication, organization, and multitasking, with a proven ability to work effectively in both educational and business settings. Seeking a support role within a school district to contribute to student success, and operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative (Remote)
All of The Above Book Box
Pasco
05.2024 - Current
- Respond to customer inquiries, process orders, and assist with subscription management.
- Communicate effectively with customers to address needs and concerns.
Customer Service Representative (Remote)
The Pretty Little Words Book Box
California
03.2024 - Current
- Provide prompt and professional customer service via email and messaging platforms.
- Manage orders, troubleshoot issues, and ensure a positive customer experience.
- Maintain accurate records and coordinate with team members to resolve customer concerns.
Customer Support Specialist
State Farm
Richardson
09.2023 - 01.2024
- Assisted policyholders with life insurance inquiries and account management.
- Navigated multiple systems to provide accurate and timely information.
- Maintained compliance with company and industry regulations.
Instructional Aide
Blackburn Elementary
Forney
08.2022 - 05.2023
- Company Overview: Forney ISD
- Supported lead teachers in daily classroom operations for elementary students.
- Assisted with lesson preparation, grading, and small group instruction.
- Provided one-on-one support to students, fostering academic and social growth.
- Forney ISD
Instructional Aide
Blackburn Elementary
Forney
08.2019 - 05.2020
- Company Overview: Forney ISD
- Supported lead teachers in daily classroom operations for elementary students.
- Assisted with lesson preparation, grading, and small group instruction.
- Provided one-on-one support to students, fostering academic and social growth.
- Forney ISD
Education
High School Diploma -
North Mesquite High School
Mesquite, TX01.2006
Skills
- Organization & Multitasking
- Clear & Professional Communication
- Google Workspace (Docs, Sheets, Drive, Gmail)
- Microsoft Office Suite (Word, Excel, Outlook)
- Office Administration & Filing Systems
- Flexibility & Adaptability in Work Environments
- Willingness to Learn New Systems and Procedures
Volunteer Experience
- Volunteer for school events at children’s schools, assisting with planning, setup, and coordination.
- Participate in reading-related events and conventions as a volunteer and avid reader.
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative (Remote)
All of The Above Book Box
05.2024 - Current
Customer Service Representative (Remote)
The Pretty Little Words Book Box
03.2024 - Current
Customer Support Specialist
State Farm
09.2023 - 01.2024
Instructional Aide
Blackburn Elementary
08.2022 - 05.2023
Instructional Aide
Blackburn Elementary
08.2019 - 05.2020
High School Diploma -
North Mesquite High School