Elizabeth Riddick
Rocky Mount,NC
Summary
Versatile and compassionate healthcare professional with a proven track record at MCI and Consolidated Medical Staffing. Excelled in patient care, enhancing patient satisfaction and loyalty through empathetic service and medical expertise. Skilled in medical terminology and multitasking, adept at maintaining confidentiality and adapting to diverse patient needs. Achieved significant improvements in patient care outcomes and operational efficiency.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Coding position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative (remote)
Connexus
01.2025 - Current
- Assist Medicare and Medicaid member with their benefits.
- Verify personal information
- Place orders, make utility payments, balance inquiries, activate or replace member card, transfer to different departments.
- Wrap up call and take notes for reason of calling.
- Empathize with members and make sure to resolve any issues they may have.
- Answered inbound calls
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
MCI
Remote
08.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CNA
Consolidated Medical Staffing
Raleigh, NC
05.2022 - 07.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- PRN and fill in
CNA
HomeCare
Rocky Mount, NC
02.2017 - 08.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Education
Certificate - Medical Coding
Fayetteville Technical Community College
Fayetteville, NC2024
Certificate - CNA
Nash Community College
Rocky Mount, NC2015
Diploma - Dental Assistant
Medix School
Towson, MDSkills
- Medical terminology expertise
- Multitasking
- Critical Thinking
- Detail Oriented
- Microsoft Excel
- Patient Scheduling
- Patient data confidentiality
- Adaptability
- Complaint resolution
- Courteous demeanor
- Multitasking and organization
Education
Rocky Mount, NC,Fayetteville, NC,Towson, MD
Contact
Rocky Mount, NC 27803
Timeline
Customer Service Representative (remote)
Connexus
01.2025 - Current
Customer Service Representative
MCI
08.2023 - 11.2024
CNA
Consolidated Medical Staffing
05.2022 - 07.2023
CNA
HomeCare
02.2017 - 08.2021
Certificate - Medical Coding
Fayetteville Technical Community College
Certificate - CNA
Nash Community College
Diploma - Dental Assistant
Medix School