Celia Augustin, PMP/CAPM
Swampscott,USA
Summary
Strategic Project Manager with over 20 years of experience in the financial industry, beginning in July 2001. Proven ability to lead cross-functional initiatives, align project portfolios with business objectives, and deliver complex programs. Adept at managing stakeholder relationships, coordinating resources across teams, and driving operational excellence through structured governance and continuous improvement. Known for blending technical acumen with business insight to guide programs from concept to execution.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Cambridge Savings Bank
03.2020 - 09.2025
- Led enterprise-wide Salesforce program comprising of four interrelated projects, overseeing strategic planning, execution and delivery.
- Proactively identified and managed risks, dependencies and issues at both the program and project level to ensure alignment and successful outcomes.
- Led end-to-end program and project management for the successful development, implementation and launch of a strategic digital banking platform consisting of six interrelated projects, ensuring alignment with business objectives and technology roadmap.
- Successfully led and delivered multiple high-impact individual projects, including the full implementation of UKG Ready, a Human Resources Information System (HRIS), which involved comprehensive data migration from ADP.
- Directed the replacement of the company’s intranet site to enhance internal communication.
- Implemented instant debit card issuance capabilities, enabling real-time card delivery and improving customer experience.
- Engaged with senior leadership to deliver project and program updates, address roadblocks, and ensure strategic alignment; collaborated with vendor partners to meet objectives, while actively monitoring execution and escalating issues to maintain momentum and mitigate risks.
- Maintained comprehensive project repositories and issue/risk tracking logs, documented key decisions and meeting outcomes, and directed internal and external project meetings to ensure stakeholder alignment and project and program transparency.
- Coordinated with fellow project managers to align prioritization, resource dependencies, and strategic portfolio reviews.
- Contributed to the continuous development and enhancement of the PMO processes and standards, while mentoring junior project managers by providing guidance and support throughout project execution.
- Solid understanding of financial products and services across retail and commercial banking, including structure, functionality and regulatory considerations.
Project Manager
Eastern Bank
12.2017 - 02.2020
- Managed highly technical projects across all risk classifications and complexity levels, overseeing the full project lifecycle from initiation through closure.
- Key initiatives included a document management system upgrade involving both software and hardware enhancements with full data migration.
- Implementation of an automated accounts payable workflow to streamline financial operations and a wire system replacement project to improve transaction speed, security and compliance.
- Managed scope, risk, change and issue resolution through established project controls, tracked milestones and deliverables, provided written and verbal status updates, defined and executed communication strategies, and ensure projects remained within budget, scope and schedule.
- Led the IT integration workstream for a merger and acquisition conversion, ensuring seamless transition of network infrastructure, enterprise systems, and customer data across both organizations.
Project Analyst
Eastern Bank
08.2013 - 12.2017
- Led small to medium risk projects while coordinating issues management, vendor interactions, and procurement activities.
- Handled administrative tasks including scheduling documentation and stakeholder communications to ensure smooth project execution.
Online Banking Specialist
Eastern Bank
06.2010 - 08.2013
- Served in the Customer Service Center assisting clients with banking inquiries and online banking platform technical support.
- Served as the SME during system enhancements, participated in application and system testing, resolved service inquires through detailed troubleshooting and supported customers using QuickBooks and Quicken for seamless financial data management.
Settlement Clerk
Eastern Bank
05.2003 - 06.2010
- Supported the Finance Department by reconciling cash and transaction accounts for over 80 branches, managing general ledger entries and variance accounts, and ensuring accuracy in ATM and debit card settlement processes.
Education
Bachelor of Science in Business Administration, Management -
New England College of Business And Finance, Boston, MA (now Cambridge College)
Boston, MA09.2017
High School Diploma -
Sir Ira Simmons Secondary School, Castries, St. Lucia
01.1994
Skills
- Agile, waterfall, and hybrid project management
- Microsoft Office tools
- Projectplace
- PPM Pro
- Microsoft Project
- Smartsheet
- Project planning
- Project tracking
- Project delivery
- Organizational skills
- Prioritization
- Task management
- Deadline management
- Risk assessment
- Issue mitigation
- Data-driven solutions
- Facilitation
- Stakeholder engagement and management
- Organizational change management
- Cross-functional collaboration
- Adaptability and flexibility
Certification
- Project Management Professional (PMP), 09/23
- Certified Associate Project Manager (CAPM), 10/17
Timeline
Senior Project Manager
Cambridge Savings Bank
03.2020 - 09.2025
Project Manager
Eastern Bank
12.2017 - 02.2020
Project Analyst
Eastern Bank
08.2013 - 12.2017
Online Banking Specialist
Eastern Bank
06.2010 - 08.2013
Settlement Clerk
Eastern Bank
05.2003 - 06.2010
Bachelor of Science in Business Administration, Management -
New England College of Business And Finance, Boston, MA (now Cambridge College)
High School Diploma -
Sir Ira Simmons Secondary School, Castries, St. Lucia