Celia Chandler
Durham
Summary
Motivated IT professional with nearly 3 years of experience in technical support roles, currently working as a Desktop Support Specialist for the City of Rochester. Proven ability to lead large-scale deployments, troubleshoot hardware/software issues, and work effectively with cross-functional IT teams. Strong foundation in Microsoft admin tools, Active Directory, and endpoint management with a track record of quickly learning and mastering new systems. Eager to take the next step into a System Administrator role and continue supporting city-wide IT infrastructure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Desktop Support Specialist
City of Rochester, NH
08.2024 - Current
- Provide daily Tier 1 and Tier 2 technical support through tickets, walk-ups, and direct messages from city employees.
- Troubleshoot and repair desktop hardware, monitors, docking stations, and peripherals across multiple departments.
- Deployed 99% of all FY25 computers citywide, ensuring timely and accurate delivery and configuration for each user.
- Spearheaded the deployment of Panasonic Toughbooks to departments requiring Intune integration without Active Directory — a first for the city.
- Replaced all public computer systems and monitors at the Rochester Public Library.
- Strong expertise in Microsoft administrative tools including Intune, Active Directory, and the Microsoft 365 suite.
- Collaborate closely with System Administrators on escalated issues and infrastructure improvements.
- Continuously self-learn and quickly adapt to new systems and tools, demonstrating initiative and independent problem-solving.
Information Technology Support Specialist
ET&S Dimond Library Help Desk
09.2021 - 05.2024
- Centralized and cloud based services: Microsoft O365 Suite of tools, (Word, PowerPoint, OneDrive, Teams, etc.), Web based applications, Learning Management Systems, and Active Directory.
- Networking: Desktop connectivity, configuration, and wireless.
- PC/Mac: Operating systems, anti-virus software, spyware, remote desktop tools, application install /removal and malware scans.
- Customer Support Tools: Call Logging and Tracking, Call Management System, Automated Voice Response System, Knowledge Base Management
- ITIL Foundations Certification, knowledgeable about ITSM principals.
Photography Assistant
Tim McGrath Photography
07.2019 - Current
- Captured photos of events including sports, plays, and dances
- Assisted in setting up and breaking down of studio equipment and in preparation of lighting equipment and backdrops
Produce Associate
Hannaford
04.2020 - 08.2021
Education
BA - Communication, Information Technology
University of New Hampshire
Durham, NH12.2024
Skills
- Skilled in troubleshooting technical issues
- Active Directory management
- Skilled in support ticket resolution
- Critical thinking
Certification
CompTIA Cybersecurity Analyst (CySA+) - UMass Global Career Bootcamps
Timeline
Desktop Support Specialist
City of Rochester, NH
08.2024 - Current
Information Technology Support Specialist
ET&S Dimond Library Help Desk
09.2021 - 05.2024
Produce Associate
Hannaford
04.2020 - 08.2021
Photography Assistant
Tim McGrath Photography
07.2019 - Current
BA - Communication, Information Technology
University of New Hampshire
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