Pablo Carrion
Houston
Summary
A helpful specialist with solid experience in desktop support, prepared for this role. Skilled in troubleshooting, hardware and software installation, and problem resolution. Strong focus on team collaboration and achieving results. Adaptable, reliable, and adept at managing changing needs.
Overview
1
1
year of professional experience
Work History
Desktop Support Specialist
San Jacinto College
08.2023 - 12.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Tested new software and hardware prior to deployment.
- Assisted in the migration of legacy systems to newer technology platforms, minimizing disruptions during the transition period.
- Reduced downtime by proactively troubleshooting and resolving IT issues.
- Installed, configured and maintained computer systems and network connections.
Education
Associate of Applied Science - Information Technology
San Jacinto College
Pasadena, TX12-2024
Associate of Arts - High School Teaching
San Jacinto College
Pasadena, TX12-2022
Skills
- Technical Skills: I can help in hardware and software configuration, troubleshooting IT issues, and deploying virtualized environments using helpful in network setup and maintenance, system migration, and optimizing IT infrastructure for efficiency
- Teaching and Communication Skills: I understand the ability to explain complex technical concepts in an easy-to-understand manner to non-technical audiences Also I try to be better in public speaking, mentoring, and guiding individuals to achieve their learning goals
- Soft Skills: I can be strong problem-solving, critical thinking, and organizational abilities
Adept at collaborating with cross-functional teams and providing excellent customer service
Patient, adaptable, and committed to continuous learning and professional development
- Technical Support & Troubleshooting: Im able to diagnose and resolve technical issues quickly, offering clear solutions to end users for both hardware and software problems
- IT System Optimization & Maintenance: I try to be proficient in improving system performance by identifying inefficiencies, maintaining hardware and software, and ensuring smooth day-to-day IT operations
- Communicative & Helpful Team Collaboration: I have a strong ability to collaborate effectively with team members, offering clear communication and helpful support to achieve team goals and ensure seamless IT operations
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Desktop Support Specialist
San Jacinto College
08.2023 - 12.2024
Associate of Applied Science - Information Technology
San Jacinto College
Associate of Arts - High School Teaching
San Jacinto College
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