Summary
Overview
Work History
Education
Skills
Timeline
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Celia Chetney

Raleigh,NC

Summary

Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to boost performance for not only myself, but those within my team. I encourage and seek out constructive criticism from Leadership on a regular basis.

Overview

11
11
years of professional experience

Work History

House Manager

Goulding Family
08.2021 - Current
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Managed day-to-day operation of home to comply with home owner standards.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced activities.
  • Maintained positive relations by addressing problems head-on and implementing successful corrective actions.

House Coordinator

Hershberger Family
10.2018 - Current
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Carried out day-day-day duties accurately and efficiently by using critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed by maintaining energy and enthusiasm.
  • Worked flexible hours; night, weekend, and holiday shifts.

Floral Design Specialist

Whole Foods Market, Southeast
03.2018 - 11.2019
  • Maintained thorough knowledge of needs, characteristics and varieties of product used in shop to inform arrangement decisions and provide information to customers.
  • Quoted, generated and processed customer orders to meet specifications and various occasions.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
  • In addition to a daily email, I kept a detailed journal to ensure communication between myself and other team members, and to avoid any possible misunderstandings.

Supervisor

Whole Foods Market, Southeast
03.2016 - 03.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Coordinated fundraising campaigns and successfully trained and monitored Team Trainers to relay instruction to Team Members.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Introduced team contests and goals to enhance productivity and improve employee morale.

Team Member

Whole Foods Market, Southeast
08.2014 - 03.2016
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Contributed to team success by learning all required tasks quickly to complete accurately and maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Successfully maintained a spot in the top three for fundraising campaigns.

Education

Associate of Arts - Business Communications

Wake Technical Community College
Raleigh, NC
05.2024

Skills

  • Emotional Support
  • Creative Thinking
  • Priority Management
  • Multitasking
  • Training and Development
  • Shrinkage Prevention
  • Negotiation and Conflict Resolution
  • Improving and maintaining morale within teams
  • Leadership
  • Ability to be flexible and quickly adapt to changes

Timeline

House Manager

Goulding Family
08.2021 - Current

House Coordinator

Hershberger Family
10.2018 - Current

Floral Design Specialist

Whole Foods Market, Southeast
03.2018 - 11.2019

Supervisor

Whole Foods Market, Southeast
03.2016 - 03.2018

Team Member

Whole Foods Market, Southeast
08.2014 - 03.2016

Associate of Arts - Business Communications

Wake Technical Community College

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Celia Chetney