Celia Cuyler
Gainesville,Florida
Overview
24
24
years of professional experience
Work History
Pick up and Deliver Food and Other Products
DoorDash
Fort Walton Beach, Florida
11.2019 - Current
- Loaded and unloaded packages into delivery vehicle, ensuring that all items were secure prior to departure.
- Ensured accuracy of all paperwork related to deliveries and pickups.
- Verified package contents upon pickup or drop off against customer documentation.
- Followed designated routes for efficient delivery of goods.
- Inspected vehicles for mechanical items and safety issues before each trip.
- Provided excellent customer service by promptly responding to inquiries about services offered or changes in schedule of pick up and delivery times.
- Documented any discrepancies between shipments received and those listed on the manifest.
- Communicated with customers regarding their orders, including estimated arrival times and potential delays due to traffic or weather conditions.
- Adhered to applicable laws and regulations while transporting goods across state lines.
- Reported any incidents involving damaged goods or hazardous materials immediately to supervisor.
- Managed time effectively to ensure timely completion of daily routes within specified deadline.
- Utilized GPS navigation systems when necessary to find most efficient route for deliveries.
- Assisted warehouse personnel with loading and unloading cargo from containers or trucks.
- Delivered packages directly to clients' homes or businesses in a safe manner.
- Addressed customer complaints in a professional manner while resolving issues quickly.
- Notified supervisor immediately if additional assistance was required during pickup and delivery process.
- Operated forklift equipment when needed for loading and unloading pallets onto truck bed.
- Kept interior cab area clean at all times by removing debris after each shift.
- Developed professional and effective relations between company and customers.
- Inspected equipment for defects and safe operating condition, following state and local specifications.
- Recorded shipments using bills of lading, delivery receipts and tally sheets.
- Performed safe and legal operation of commercial motor vehicles.
- Transported and safely delivered items to prevent damage or loss.
- Handled merchandise in accordance with product handling standards.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Navigated routes with relevant map programs and GPS systems.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Utilized street maps to plan and determine most efficient routes.
- Notified customers of delays to decrease calls to support.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Inspected vehicle and maintained gas, oil and water levels.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Utilized GPS and maps for efficient route planning.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Kept accurate logs of all deliveries and trips.
- Contacted customers prior to delivery to coordinate delivery times.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Processed shipment documents neatly and efficiently for each load.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Reported delays and accidents to stations using telephones or two-way radios.
- Reported mechanical problems encountered with vehicles to dispatch.
Uber Driver
Uber Eats/driver
Fort Walton Beach, Florida
01.2013 - Current
- Greeted customers and provided them with information about the rideshare service.
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Performed pre-trip vehicle inspections according to company standards to ensure safety on the road.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Assisted customers with setting up mobile payment methods for rideshare services.
- Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Used discretion when accepting cash payments from customers as needed.
- Followed company protocols regarding cancellations, refunds, and other requests from customers.
- Reported any incidents or accidents while driving immediately to supervisor or dispatch center.
- Adhered to all city regulations related to ride share services such as speed limits, parking rules.
- Calculated fares based on current rates set by the rideshare company.
- Processed credit card payments quickly and accurately after each ride.
- Updated records of trip details such as passenger pick-up and drop-off times, mileage traveled.
- Continuously monitored traffic conditions in order to select optimal route for passenger destination.
- Worked closely with dispatch center staff to coordinate pickups and drop-offs in a timely manner.
- Ensured compliance with all federal and state laws pertaining to transportation services.
- Achieved consistently high customer scores due to exceptional service.
- Drove passengers from pick-up points to deliver to destination.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Offered riders information about local attractions and restaurants.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Used advanced driving techniques to better improve time management and safety.
- Notified customers of delays to decrease calls to support.
- Upheld a professional demeanor and appearance, reinforcing the company's brand standards.
- Balanced multiple priorities during peak hours to maximize earnings and efficiency.
- Monitored vehicle maintenance, scheduling regular service to prevent breakdowns.
- Provided excellent customer service, including assistance with luggage and answering queries about the local area.
- Managed efficient routes using GPS technology to minimize delays and maximize customer satisfaction.
- Utilized feedback from passengers to improve service and address any shortcomings.
- Employed defensive driving techniques to ensure the safety of passengers and other road users.
- Leveraged local knowledge to recommend destinations, dining, and entertainment options to passengers.
- Kept detailed records of rides, including times, distances, and earnings, for reporting purposes.
- Collaborated with rideshare platform support teams to address any operational concerns.
- Conducted daily vehicle inspections to ensure operational safety and comfort.
- Adapted to varying traffic conditions and rerouted to maintain timely service.
- Participated in ongoing training to improve driving and customer service skills.
- Promoted additional services and discounts to passengers to enhance company loyalty.
- Handled cash and electronic payments, providing accurate change and processing transactions securely.
- Maintained high ratings from passengers for cleanliness, safety, and customer service.
- Resolved customer issues promptly and professionally, ensuring a positive experience.
- Fostered a welcoming environment, accommodating special requests when possible.
- Safely transported passengers to their destinations, adhering to traffic laws and safety regulations.
- Educated passengers on the rideshare app features, promoting a seamless experience.
- Complied with traffic regulations to safely operate vehicles.
- Followed safety regulations and state laws governing vehicle operation.
Housekeeper Aide
Budget Inn & Suites
Tallahassee, Florida
11.2000 - 11.2023
- Checked rooms for cleanliness, restocked items and reported maintenance issues.
- Performed daily cleaning duties such as dusting, vacuuming, mopping, changing linen and sanitizing bathrooms.
- Assisted in laundry operations by washing linens, towels and other clothing items according to established procedures.
- Stocked supply closets with necessary items such as toiletries and paper goods.
- Cleaned windows, furniture, fixtures and carpets using appropriate cleaning materials.
- Replenished amenities in guest rooms according to standards.
- Responded promptly to guest requests or complaints regarding housekeeping services.
- Transported trash from guest rooms to designated areas for disposal.
- Followed safety regulations while working with hazardous chemicals or operating machinery.
- Maintained a safe environment by adhering to all hotel policies and procedures related to health and safety.
- Reported any lost or damaged items to the supervisor immediately upon discovery.
- Ensured that public areas were properly stocked with supplies during shift hours.
- Swept walkways, patios and balconies of debris on a regular basis.
- Inspected furniture for damages before cleaning it up.
- Organized storage spaces for cleaning supplies neatly after use.
- Provided excellent customer service when interacting with guests.
- Attended training sessions on proper handling of chemicals safely.
- Operated vacuum cleaners, floor buffers and other equipment safely.
- Assisted in setting up conference rooms prior to events.
- Followed instructions from supervisors accurately and efficiently.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained and organized cleaning supplies stock.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Returned rooms to occupant-ready status to satisfy future guests.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Assisted in laundry services including washing, drying, and folding linens.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Swept and damp-mopped private stairways and hallways.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Communicated with customers about requests for additional supplies or cleaning services.
- Communicated with maintenance team on damages to repair.
- Sorted and counted linens and organized in storage areas.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Waxed and polished wood furnishings to restore faded appearance.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Reported damage or theft of hotel property to management.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Education
High School Diploma -
Continental Academy
1532 27 Northwest 60 Th Avenue #235 Miami Lakes Fl08-2006
Skills
- Vehicle maintenance
- Route planning
- Delivery scheduling
- Defensive driving
Timeline
Pick up and Deliver Food and Other Products
DoorDash
11.2019 - Current
Uber Driver
Uber Eats/driver
01.2013 - Current
Housekeeper Aide
Budget Inn & Suites
11.2000 - 11.2023
High School Diploma -
Continental Academy