Open To Work
Celia Estrada
Whiting,USA
Work Preference
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
36
36
years of professional experience
Work History
Bilingual Call Center Representative
AT&T
Chicago, IL
04.2001 - 12.2025
- Answered incoming calls from customers in Spanish and English, providing technical support and customer service.
- Provided accurate information to customers regarding products and services.
- Maintained up-to-date knowledge of company's products, services, policies, procedures, pricing plans.
- Recommends, sells, and substantiates the appropriate products and services to customers using approved sales techniques.
- Accesses multiple databases, retrieves and interprets information, and inputs customers' information while managing customer calls.
- Corrects billing and service errors.
- May troubleshoot on accounts to determine what actions are necessary.
Animal Shelter Volunteer
Whiting Animal Control
Whiting, IN
05.2022 - 10.2023
- Maintained animal shelter by cleaning and disinfecting kennels, cages and equipment, washing dishes and laundry, taking out garbage and performing custodial duties.
- Promoted safe animal handling practices, offering care and enrichment to shelter animals.
HR Generalist
QIS
Chicago, Illinois
02.2000 - 04.2001
- Managed employee onboarding and orientation processes for new hires.
- Facilitated training sessions on company policies and procedures.
- Coordinated employee relations initiatives to enhance workplace culture.
- Implemented HRIS systems for efficient personnel record management.
- Assisted in performance management processes and evaluations.
- Developed job descriptions and posted openings on various platforms.
- Conducted exit interviews to gather feedback from departing employees.
- Ensured compliance with labor laws and regulations in HR practices.
- Maintained accurate records of personnel data in the HRIS system
- Assisted with payroll processing by verifying timekeeping records.
- Conducted employee onboarding process, orientations, and exit interviews.
- Responded to inquiries from employees regarding benefits packages.
Records Management Specialist
Blue Cross Blue Shield of Illinois
Chicago, IL
02.1990 - 08.2000
- Provided technical support to customers regarding their telecom products.
- Data entry medical records
- Records management
Education
Food Protection Manager Certifications Examiner - Food Protection
ServSafe
07.2026 - 07.2026
GED
Chicago , ILSkills
- Call handling
- Strong Work Ethic
- Account updating
- Technical Support
- Customer Relationship Management
- Bilingual customer service
- Call Control
- Sales closing
- Customer Service
- Customer Support
- Data Entry
- Product Knowledge
- Building rapport
Timeline
Food Protection Manager Certifications Examiner - Food Protection
ServSafe
07.2026 - 07.2026
Animal Shelter Volunteer
Whiting Animal Control
05.2022 - 10.2023
Bilingual Call Center Representative
AT&T
04.2001 - 12.2025
HR Generalist
QIS
02.2000 - 04.2001
Records Management Specialist
Blue Cross Blue Shield of Illinois
02.1990 - 08.2000
GED