Bianca Perez
Chicago,IL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
11
11
years of professional experience
Work History
Bilingual call center representative
Ntt data
Chicago
12.2023 - 01.2025
- Provided bilingual customer service in English and Spanish, resolving inquiries and complaints with a focus on quality and accuracy, while maintaining detailed records to support operational improvements.
- Answered incoming calls from customers in Spanish and English, providing technical support and customer service.
- Consulted with customers to resolve service and billing issues.
- Navigated through computer systems to review information and respond appropriately to callers.
- Recorded detailed customer interactions into company database for future reference and analysis.
Customer Service Associate
Ezpawn
Stone Park, Illinois
12.2020 - 11.2023
- Assist customers with inquiries and resolve issues to ensure satisfaction, managing communications through calls and emails effectively
- Execute sales transactions, including payments, refunds, exchanges, and issuance of store credit with precision and attention to detail
- Support store operations by assisting in product pricing, stock replenishment, and maintaining merchandise presentation standards
Call Center Representative
Maximums
Chicago, Illinois
12.2017 - 12.2020
- Processed contractual documentation, managed change of address records, and executed service termination orders efficiently
- Maintained accuracy in customer databases by updating personal and transactional information
- Coordinated client appointments and successfully conducted outbound calls for payment collection
Data Entry Clerk
Direct Auto Insurance
Chicago, Illinois
06.2014 - 10.2017
- Compiled and maintained extensive Excel spreadsheets from large datasets, ensuring accuracy and organization of information
- Processed alphanumeric data entry with adherence to established protocols, maintaining high productivity in a fast-paced setting
- Generated weekly reports by extracting and synthesizing database information, while also conducting quality checks on source data for reliability
Education
High School Diploma - Education
Farragut Career Academy
Chicago, Illinois06.2014
Skills
- Data Entry
- Customer Service
- Call handling
- Call logging
- Gathering information
- Customer support
Timeline
Bilingual call center representative
Ntt data
12.2023 - 01.2025
Customer Service Associate
Ezpawn
12.2020 - 11.2023
Call Center Representative
Maximums
12.2017 - 12.2020
Data Entry Clerk
Direct Auto Insurance
06.2014 - 10.2017
High School Diploma - Education
Farragut Career Academy