Geysel Herrera
Melbourne,FL
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments.
Detail-oriented and able to learn new concepts quickly. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Ready to contribute to a dynamic team and make a positive impact.
Overview
4
4
years of professional experience
Work History
Bilingual Call Center Representative
SourcePoint
Palm Bay, FL
11.2025 - Current
- Utilized CRM software to document interactions and track customer feedback for process improvement.
- Managed collections process to reduce outstanding debts and improve cash flow.
- Negotiated payment plans with clients to facilitate timely settlements.
- Documented interactions in CRM system to ensure accurate account tracking.
- Collaborated with legal team on escalated accounts for resolution strategies.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Maintained compliance with all federal and state debt collection laws, ensuring ethical collection practices.
- Boosted customer relations, calmly addressing and resolving debtor inquiries and complaints.
- Managed communications with clients regarding payment options and account status.
- Educated clients on credit management strategies to prevent future debt accumulation.
- Collected on delinquent accounts to reduce overdue balances.
- Streamlined communication with customers by accurately documenting call details and updating records in the database.
- Contributed to the development of standardized call scripts, ensuring consistency and clarity in communication with clients across the team.
- Collected personal information from customers to accurately document requests.
- Responded to inbound calls, addressing customer inquiries and resolving issues efficiently.
- Maintained up-to-date knowledge of company policies and procedures, ensuring proper guidance for customers during calls.
- Increased efficiency in handling customer inquiries by maintaining organized records of call logs and notes for easy access during future interactions.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Reviewed case files to ensure accuracy and compliance with relevant laws and regulations.
- Collaborated with clients to gather necessary information for ongoing cases and legal issues.
Bilingual Customer Service Representative
Percepta
Melbourne, FL
09.2024 - 10.2025
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored customer satisfaction levels through surveys and feedback forms.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted regular follow-up calls with customers after resolving their issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Developed positive relationships with customers through friendly interactions.
- Provided top quality control and eliminated downtime to maximize revenue.
- Implemented innovative methods for streamlining the customer service process.
- Maintained a high level of professionalism when dealing with difficult customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed bilingual customer inquiries effectively, ensuring clarity and satisfaction.
- Resolved complex issues by collaborating with cross-functional teams to enhance service delivery.
- Delivered consistent high-quality service in both English and Spanish, boosting customer loyalty.
- Developed informative resources for staff on common customer concerns, enhancing knowledge retention.
Customer Service Representative
Uhaul Moving And Storage
Melbourne, FL
03.2024 - 07.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided accurate information about products and services to customers.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated a variety of machinery and tools safely and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed household errands and other essential duties.
Marketing Customer Service Representative
All pro industry
Merritt Island, FL
12.2023 - 03.2024
- Analyzed sales trends to forecast future needs of customers.
- Maintained up-to-date records of customer interactions.
- Set up and activated customer accounts.
- Provided guidance and training on best practices in customer service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Planned and completed group projects, working smoothly with others.
- Developed strategies to improve the overall customer experience.
Sales Associate
Cricket Wireless
Palm Bay, FL
08.2023 - 12.2023
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Collected payments and provided accurate change.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Engaged customers in friendly, professional dialogue to determine needs.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Received and displayed product shipments on store retail shelves upon delivery.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered store and merchandise questions and led customers to wanted items.
- Trained new team members in cash register operation, stock procedures, and customer services.
Cashier
Panera
Melbourne , FL
07.2023 - 08.2023
- Stocked shelves with merchandise when needed.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed sales transactions to prevent long customer wait times.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered phone calls to assist customers with questions and orders.
- Helped with purchases and signed customers up for rewards program.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Welcomed customers, offering assistance to help find store items.
- Collected payments and provided accurate change.
Server
Mexican Restaurants
Melbourne , FL
06.2022 - 01.2023
- Informed customers of daily specials and signature menu items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Prepared drinks according to standard recipes.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Trained new employees to perform duties.
Server
Mexican Restaurants
Palm Bay, FL
11.2021 - 05.2022
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Accurately recorded orders on cash register and point-of-sale system.
Education
High School Diploma -
Palm Bay Magnet Senior High School
Melbourne, FL05-2022
Skills
Cross-Selling and Upselling
Marketing Expertise
Brand Awareness
SEO Understanding
Appointment Scheduling
Product Knowledge
Consultative Sales
Customer Education
Product Sales
Technical Support
Sales Closing
Payment Processing
Team Development
Retail Sales Customer Service
High-Energy Attitude
Store Maintenance
Problem-Solving Abilities
Customer service
Data entry
Problem solving
Technical troubleshooting
Microsoft office
Positive and professional
Computer proficiency
Professional telephone demeanor
Remote office availability
Calm under pressure
Brand representation
Teamwork and collaboration
Call documentation
Empathy and patience
Problem resolution
Excellent communication
Software navigation
[Software] CRM system proficiency
Analytical skills
Multi-line phone talent
Phone etiquette
CRM software utilization
Customer needs assessment
Data entry accuracy
Payment negotiation techniques
Bilingual communication
Compliance with debt laws
Call center operations
Problem-solving capabilities
Follow-up procedures
Patience and persistence
Call center experience
Stress tolerance
Account management
CRM software usage
Refund processing
Multitasking and organization
Active listening
Verbal and written communication
Flexibility and adaptability
Language fluency
Calm and professional under pressure
Case documentation
Legal research
Payment negotiations
Record keeping
Document review
Legal drafting
Real estate law
Corporate law
Immigration law
Bankruptcy law
Civil litigation
Appointment scheduling
Legal documentation
Telephone etiquette
Litigation review
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Call Center Representative
SourcePoint
11.2025 - Current
Bilingual Customer Service Representative
Percepta
09.2024 - 10.2025
Customer Service Representative
Uhaul Moving And Storage
03.2024 - 07.2024
Marketing Customer Service Representative
All pro industry
12.2023 - 03.2024
Sales Associate
Cricket Wireless
08.2023 - 12.2023
Cashier
Panera
07.2023 - 08.2023
Server
Mexican Restaurants
06.2022 - 01.2023
Server
Mexican Restaurants
11.2021 - 05.2022
High School Diploma -
Palm Bay Magnet Senior High School