Melissa Mejia
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Bilingual Call Center Representative
SITEL Worldwide
10.2020 - 05.2024
- Enhanced customer satisfaction by providing timely and accurate information in both English and Spanish languages.
- Supported clients by troubleshooting technical issues, leading to an increase in successful resolutions on the first call attempt.
- Utilized bilingual abilities to translate documents and correspondence for colleagues, enhancing internal communication processes within the organization.
- Boosted customer service satisfaction ratings through consistent quality control.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Cashier/Lead Barista
Compass Group, Eurest
12.2012 - 05.2019
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Reduced wait times for customers by effectively managing the cashier team and prioritizing tasks.
- Provided support to other departments as needed during busy periods, promoting teamwork within the store environment.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
- Maintained stock to meet expected customer demand.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
Paralegal Certification -
Houston Community College
Houston, TX08.2022
High School Diploma -
Sam Houston Math, Science, and Technology Center
Houston, TX05.2011
Skills
- Problem-solving skills
- Cash Handling
- Customer Support
- Inbound phone calls
- Communicating with clients
- Technical Troubleshooting
- Customer Relationship Management
- Data Entry
- Product Knowledge
- Strong Work Ethic
- Empathy and patience
- Fluent Bilingualism
Timeline
Bilingual Call Center Representative
SITEL Worldwide
10.2020 - 05.2024
Cashier/Lead Barista
Compass Group, Eurest
12.2012 - 05.2019
Paralegal Certification -
Houston Community College
High School Diploma -
Sam Houston Math, Science, and Technology Center
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