Celia Hernandez
Cleveland,TX
Summary
Dynamic Store Manager with a proven track record at AutoZone, excelling in customer service and team leadership. Enhanced customer satisfaction through effective training and mentoring, while optimizing inventory management and cash control. Recognized for fostering a positive work environment and driving sales growth through strategic merchandising and proactive problem-solving.
Overview
3
3
years of professional experience
Work History
Store Manager
AutoZone
06.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Penn Foster College
Scottsdale, AZ06.2022
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Friendly and positive
- Store opening and closing
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Recruitment and hiring
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
AutoZone
06.2022 - Current
Penn Foster College