CELIA MAGANA
Summary
Dedicated professional with over thirteen years in customer service and administrative support within high-volume settings. Expertise in coordinating services, managing documentation, and supporting diverse client needs. Strong skills in de-escalation, problem-solving, and relationship-building with clients and interdisciplinary teams. Proven leadership in staff training and maintaining compliance, focused on empowering clients and promoting positive outcomes.
Overview
14
14
years of professional experience
Work History
General Supervisor
Bealls Store
, Tx
08.2026 - Current
- Supervised daily store operations and ensured compliance with company policies.
- Oversaw cash handling procedures to maintain accuracy and security at registers.
- Provide excellent customer service in a high-volume retail environment.
- Stocked and organized new merchandise on the sales floor to maximize visual appeal and attract customers.
- Implemented visual merchandising standards to enhance product presentation and appeal.
- Maintained clean and organized displays to create an inviting shopping environment that enhances customer satisfaction.
- Processed and displayed merchandise to ensure optimal organization and accessibility for customers.
Freelancer
Your Creation
10.2016 - Current
- Developed digital design concepts to enhance visual communication and user experience.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Manage social media accounts, creating engaging content across platforms and responding to interactions to enhance customer satisfaction.
- Collaborated with clients to understand their vision and requirements.
Clerk III
Health and Human Services
03.2016 - 10.2016
- Executed data entry and verification processes for client information across multiple database systems, ensuring accuracy and reliability.
- Oversaw the organization and confidentiality of personnel and client files, adhering to privacy regulations.
- Processed issuance and replacement of Lone Star Cards at the client service center.
- Responded to incoming calls to provide effective customer support and resolve inquiries.
Cashier / Retail Stocking Associate
Ross
03.2015 - 05.2016
- Delivered exceptional customer service in fast-paced retail environment, enhancing customer satisfaction and loyalty.
- Executed transactions with precision, contributing to financial accuracy and operational effectiveness.
- Maintained precise cash handling procedures and balanced registers to support operational efficiency.
- Coordinated inventory placement and organized new merchandise on sales floor to maximize product visibility and accessibility.
Store Manager
Hair Pop
09.2013 - 10.2014
- Oversaw hiring, training, and scheduling of staff to ensure operational efficiency.
- Executed opening and closing procedures for cash registers, ensuring accuracy in financial transactions.
- Managed resolution of customer complaints to enhance satisfaction and loyalty.
- Monitored sales metrics and established performance targets to drive team productivity.
- Resolved customer complaints to improve satisfaction and foster loyalty.
Cashier
Albertsons
05.2012 - 09.2013
- Facilitated customer transactions by efficiently operating cash register to ensure smooth checkout experiences.
- Facilitated customer transactions by efficiently operating a cash register to ensure smooth checkout experiences.
- Provided exceptional customer service by responding to inquiries and resolving issues promptly.
- Studied and memorized produce lookup (PLU) codes to enhance checkout efficiency.
- Maintained tidy and efficient checkout environment, enhancing transaction flow.
- Managed bagging process for purchases, ensuring accuracy and speed for customer satisfaction.
Education
High School Diploma -
Mesquite High School
Mesquite, TXSkills
- Retail Operations
- Inventory Management
- Visual merchandising
- Cash management
- Customer Service Excellence
- Team leadership
- Adaptability
- Conflict Resolution
- Organization & Time Management
- Bilingual in Spanish and English
- Team leadership
Languages
- English
- Spanish
Timeline
General Supervisor
Bealls Store
08.2026 - Current
Freelancer
Your Creation
10.2016 - Current
Clerk III
Health and Human Services
03.2016 - 10.2016
Cashier / Retail Stocking Associate
Ross
03.2015 - 05.2016
Store Manager
Hair Pop
09.2013 - 10.2014
Cashier
Albertsons
05.2012 - 09.2013
High School Diploma -
Mesquite High School