Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
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Celia Roberts

Haiku,USA

Summary

"Celia Roberts is a remarkable individual known for her unwavering commitment to excellence and her extraordinary attention to detail. A quick learner by nature, she excels in various aspects of the service industry, drawing upon her wealth of experience as a seasoned adult professional. Celia's dedication to her craft and her innate ability to master new skills make her an invaluable asset in any endeavor she undertakes." - David Precheur

Overview

21
21
years of professional experience

Work History

Production Assistant

Rhodium Productions
03.2012 - 01.2024
  • Company Overview: Rhodium Productions, LLC stands as a distinguished purveyor of VIP event and high-end customer experience services
  • Crafted immersive and extraordinary environments, elevating festivals and world-class events for discerning premium clientele
  • Enabled the President/CEO to manifest visionary concepts and maintain the seamless flow of his endeavors
  • Orchestrated seamless travel logistics and maintained a meticulously organized home office
  • Provided consistent on-site event production support and delivered exceptional client care

Boat Crew

Hawaii Ocean Rafting
01.2014 - 01.2018
  • Provided assistance to Captain, crew and clients
  • Maintained professional, and educational atmosphere for Whale Watches and Snorkel trips to Lanai
  • Operated various marine equipment, ensuring compliance with safety protocols and operational guidelines.
  • Assisted in daily vessel maintenance, contributing to the overall performance and reliability of boat operations.
  • Performed safety checks on life jackets and emergency equipment, enhancing crew preparedness for emergencies.

Tour Guide

Kapalua Ziplines
03.2015 - 03.2016
  • Provided safety equipment and pre-activity education
  • Helped ease concerns while creating a fun environment often in pouring rain
  • CPR certified and supervised special needs guests
  • Entertained groups of up to 10 guests for 2+ hours, educating on local plant-life and our unique microclimates
  • Provided in-depth knowledge of Maui and the Hawaiian Islands
  • Drove clients in Polaris vehicles and used walkie-talkies with co-workers to ensure safe and smooth client flow
  • Developed expertise in local history and attractions, enhancing tour narratives.
  • Conducted engaging tours, ensuring informative and enjoyable experiences for diverse groups.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.

Leading Sales Representative

Pakaloha Bikinis
01.2009 - 01.2015
  • Cultivated relationships with customers to enhance brand loyalty and drive repeat sales.
  • Assisted in inventory management, ensuring stock levels met customer demand effectively.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Top performing employee, often maxing out commission goals


Dolphin boat crew & Booth Check in staff

West Maui Parasail
03.2011 - 03.2013
  • Assisted with customer check-in and safety briefings for parasailing experiences.
  • Monitored weather conditions and communicated changes to management for safety compliance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Served basic boat crew duties on the Dolphin boat, taking guests in and out of Lahaina Harbor to parasail boats

Customer Service Rep

SPRINT/Nextel
01.2006 - 01.2007

Customer Service Specialist

Cingular Wireless
01.2003 - 01.2006

Education

GED -

Valencia College
Orlando, FL

Skills

  • Local history
  • Safety consciousness
  • Humor and wit
  • Emergency response
  • Environmental awareness
  • Mooring techniques

Accomplishments


  • Tour Guide Success: Led tours for 100+ guests monthly, enhancing satisfaction by 15%.
  • Received high yelp score ratings from tourist surveys due to professionalism, entertaining personality and high attention to detail.
  • Developed and delivered culturally rich narratives, integrating Hawaiian legends and marine education to elevate guest experience
  • Handled emergency situations calmly and effectively, including first aid response and weather related rerouting

LANGUAGES

English (Advanced)

Timeline

Tour Guide

Kapalua Ziplines
03.2015 - 03.2016

Boat Crew

Hawaii Ocean Rafting
01.2014 - 01.2018

Production Assistant

Rhodium Productions
03.2012 - 01.2024

Dolphin boat crew & Booth Check in staff

West Maui Parasail
03.2011 - 03.2013

Leading Sales Representative

Pakaloha Bikinis
01.2009 - 01.2015

Customer Service Rep

SPRINT/Nextel
01.2006 - 01.2007

Customer Service Specialist

Cingular Wireless
01.2003 - 01.2006

GED -

Valencia College

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Celia Roberts