Autumn Gubersky
North Hollywood,CA
Summary
Customer experience-focused professional with over 10 years of expertise across hospitality, entertainment, and medical sectors.
Overview
12
12
years of professional experience
Work History
Doctor Assistant & Client Service Coordinator
TrueCare for Pets
02.2025 - Current
- Greet clients and assess both the emotional needs of pet owners and the physical condition of arriving patients.
- Triage emergency cases by determining “stat” vs. “standard” urgency and communicate with medical teams. Check in and check out appropriately.
- Confirm appointments, provide previsit instructions, and manage scheduling adjustments in a high speed environment.
- Offer emotional support and guidance to grieving clients; handle pet remains processes with discretion and care.
- Serve as liaison between clients and doctors, ensuring clear, timely communication and follow through.
Quiz Master - Trivia Host
Geeks Who Drink
02.2024 - Current
- Hosted live events, ensuring smooth operation and audience interaction.
- Coordinated logistics for trivia nights, including venue setup and equipment management.
- Engaged diverse audiences through effective communication and entertainment skills.
- Increased overall satisfaction ratings from both players and venues by managing time effectively during events, keeping the pace lively without rushing participants.
- Trained new trivia hosts in effective presentation techniques, resulting in consistently high-quality events across multiple locations.
- Attracted new players to regular trivia nights by networking within the local community and building relationships with potential participants. Cultivated relationships with players to guarantee repeat customers.
Bridal Stylist
David’s Bridal
05.2024 - 02.2025
- Deliver personalized, impactful customer experiences during time sensitive appointments for the most important day of their lives!
- Manage schedules, profiles, and point-of-sale systems to ensure seamless operations.
- Consistently achieve and exceed sales, add-on, and alterations conversion goals.
Account Manager – Insurance Sales
Tara Casares State Farm
05.2023 - 05.2024
- Supported new and existing clients through all stages of the insurance sales process.
- Scheduled consultations, crafted personalized risk management strategies, and ensured compliance.
- Maintained client documentation and prioritized daily workflows to meet quotas and service needs.
Customer Service Representative & Pharmacy Technician
VCA Arden Animal Hospital
08.2020 - 04.2023
- Managed phones, scheduled appointments, processed medication orders, and maintained medical records.
- Served as liaison between medical staff and clients, providing education, support, and follow up.
- Adhered to HIPAA and client confidentiality standards during high stress, high volume workflows.
Attraction Trainer and Materials Specialist
Walt Disney Parks and Resorts
06.2013 - 03.2020
- Responded to park operations issues via phone, email, and ticketing systems.
- Logged maintenance data using Maximo and coordinated cross-departmental solutions.
- Trained new hires on safety, procedures, and guest service excellence across high traffic attractions.
- Ensured seamless operations while enhancing the guest experience for thousands of people daily.
- Engaged tourists on the Jungle cruise by taking them on tours around the rivers of the world, on Indiana Jones by protecting them on the perilous journey through the Temple of the Forbidden Eye, and on The Steam Trains by having passengers all aboard Walt Disney's favorite attraction.
Education
Bachelor of Arts - Psychology, Minor in Religious Studies
California State University, Fullerton
01.2018
Associate’s in Psychology - Liberal Arts, Humanities, Environmental Sciences
Santiago Canyon College
01.2015
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Telephone reception
- Guest relations
- Reservations
- Reservation coordination
- Up-selling techniques
- Event planning assistance
- Impression management
- Verbal and written communication
- Customer engagement
- Public speaking
- Presentation skills
- Local history
- Exceptional communication
- Safety consciousness
- Humor and wit
- Tourism management
- Emergency response
- Cash handling
- Training and mentoring
- Effective storytelling
- Script creation
- Event planning
- Conflict mediation
Timeline
Doctor Assistant & Client Service Coordinator
TrueCare for Pets
02.2025 - Current
Bridal Stylist
David’s Bridal
05.2024 - 02.2025
Quiz Master - Trivia Host
Geeks Who Drink
02.2024 - Current
Account Manager – Insurance Sales
Tara Casares State Farm
05.2023 - 05.2024
Customer Service Representative & Pharmacy Technician
VCA Arden Animal Hospital
08.2020 - 04.2023
Attraction Trainer and Materials Specialist
Walt Disney Parks and Resorts
06.2013 - 03.2020
Bachelor of Arts - Psychology, Minor in Religious Studies
California State University, Fullerton
Associate’s in Psychology - Liberal Arts, Humanities, Environmental Sciences
Santiago Canyon College
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