Celia Taylor

• Perform a variety of administrative and clerical duties, such as answering phones and providing exceptional customer service to meet clients' needs, checking clients into their appointments, answering emails, loading personal information into the system, scheduling appointments, and managing calendars for managers, SSTs, and Nutritionists.
• Independently plan and conduct daily workload, track suspense, and ensure projects are completed in a timely manner.
• Manage current case files by making sure recertification is updated prior to clients' end date, so they don't drop out of the system.
• Contact new clients within 24 hours to meet standard deadlines prescribed by the WIC program.
• Provide expertise to utilize multiple IT systems such as WOW, Word, Excel, Webex, Microsoft Teams, and Skype for Business.
• Conduct extensive research to analyze and assess data through multiple system integrations, which are utilized by nutritionists, SSTS, management, and other federal agencies.
• Data entered within these systems must be accurate to ensure cohesiveness throughout the program.
• Ensure office operations and client needs are met in the most effective and efficient manner throughout the public health system.
• Independently plan and manage workload through strategic means.
• Analyze food package data and make necessary adjustments to benefits based on budgetary requirements.
• Ensure all changes are accurately reflected in the automated system to ensure increased budget is documented. Ensure accuracy and validity when gathering personal information and loading it into the system, and when reviewing Medicaid Cards, Income, State ID/passports (Proof of identity & residency), Ultrasounds/sonograms, or Doctors' notes (Proof of PG), Birth records, etc. Serve as a super user, with authority to make changes within the system, change food packages, and issue food benefits for all personnel in multiple WIC offices.
• Handle VOC transfers in state and out of state.
• Document all medical changes of beneficiaries and input multiple data points, such as birth, heights, weights, financial status, Medicaid, and prescriptions, into the system for future analysis and accuracy.

• Answer phones and provide excellent customer service.
• Operate the cash register and ring up transactions, close out the register, and accurately balance funds at the end of the day.
• Provide excellent customer service. Stock shelves and rotate items.
  Sweep, dust, mop, vacuum, and Windex mirrors and counter glass pieces, and sanitize counters.
• Fill out and file damaged items.

• Took customers' orders in person and over the phone. Cleaned and sanitized areas, tools, surfaces, and floors.
• Based and decorated cakes with icing and cake kits.
• Made cupcakes from singles, 6-pack, 12-pack, 24-packs, to custom.
• Made two-tier cakes and three-tier cakes.
• Made 1/8th cakes, 1/4 cakes, 1/2 cakes, and full-size sheet cakes.
• Made 6-inch round, 8-inch round, and 10-inch round cakes. Single and double layers.
• Made cupcake cakes and cakes filled with an arrangement of flavorings.
• Stocked and organized shelves and kits for cakes.
• Printed out labels and organized inventory.
• Took orders and answered phones.
• Ordered kits and edible images from Deco Pack.
• Unloaded pallets and stocked shelves in the freezer. Lifted up to 70 pounds in flight.
• Labeled best used-by dates and prices of items.
• Sliced and packed fresh bread products. Made pastries and packaged donuts.

• Utilize office automation skills and various software to fill out paperwork, and create reports and charts.
• Utilize advanced knowledge of medical terminology to compose detailed notes to be placed in caregiving files.
• Fully knowledgeable of HIPAA policies and procedures and ensure patient confidentiality is adhered to at all times.
• Independently plan and complete work assignments, utilizing judgment to solve problems encountered and ensure the safety of residents.
• Train new employees on facility procedures, automated systems, medical technician duties, residential care, and safety duties, explaining regulations and ensuring they are following procedures.
• Receive visitors and phone calls, perform data entry and retrieval, compose accident reports, and continuously update and maintain patient history files.
• Watch for signs and symptoms or reactions to new medications or change in behavior.
• Document incident reports and care notes.
• Maintain awareness of food allergies for all residents.
• Bathe, shower, and apply lotion to residents.
  Dress residents and get them ready for the day or bed.
• Wash, fold, and put away laundry, and provide activities for the residents. Prepare snacks for the residents, and put out their drinks and plates for meals.
• Answer call bells and tend to the residents' needs.
  Clean up bodily fluids, messes (blood, vomit, urine, feces).
• Change depends, bed bans, and soiled sheets.
• Conduct rounds of each room to ensure residents are comfortable and don't need anything.
• Ensure residents are having bowel movements, and that they are recorded.
• Set the dining room table with placemats, cloth napkins, and silverware, and ensure condiments are fully stocked on the tables.
• Sweep the dining room, mop the floors, and empty the trash.
• Utilize office automation skills and various software to fill out paperwork, and create reports and charts.

• Utilize office automation skills and various software to fill out paperwork, and create reports and charts.
• Utilize advanced knowledge of medical terminology to compose detailed notes to be placed in caregiving files.
• Explain medical symptoms, procedures, and medication administered verbally and in writing for medical files.
• Call doctors, document medications in the computer, and patient files.
• Enter new medications and dosage into an automated system and update medical files.
• Correspond verbally and in writing with professional staff, including nurses and doctors, to obtain official medical records and medications administered.
• Coordinate with pharmacies to order new or current medications.
• Utilize multiple software packages (scheduling systems, medical records, data/report portals) to retrieve data and complete electronic forms to be filed in the patients' medical records.
• Fully knowledgeable of HIPPA policies and procedures and ensure patient confidentiality is adhered to at all times.
• Independently plan and complete work assignments, utilizing judgment to solve problems encountered and ensure the safety of residents.
• Maintain office data, files, forms, and patient records through the use of automated tools.
• Extract and compile data for reports, charts, or records utilizing a variety of office automation software.
• Train new employees on facility procedures, automated systems, medical technician duties, residential care and safety duties explaining regulations and ensuring they are
  following procedures.
• Receive visitors and phone calls, perform data entry and retrieval, composes accident reports and continuously updates and maintains patient history files.
• Utilize the Icare program to document care notes, food intake, bowel movements and changes in
  medication.
• Utilize various systems in response to emergency situations to pull residents' charts, history, and family member contacts when sending them out to the hospital.
• Print out residents' charts and information for when they are transported from the facility to the EMTs, and from the EMTs to the hospitals.
• Print out medications list for family members.
• Maintain patient files by adding new medications into their automated record and ensuring discontinued medications are noted.
• Watch for signs and symptoms or reactions to new mediations or change in behavior.
• Administer controlled medication to the residents.
  Perform CPR and first aid as needed.
• Check blood surges and body temperature during emergencies, or when I feel it is necessary.
• Deal with bottled containers, blister packs, and unit dosages.
• Administer liquids, tablets & capsules.
  Look out for general physical conditions which may be abnormal.
• Maintain awareness of food allergies for all residents. Administer oral, ophthalmic, nasal, topical, transdermal, rectal, vaginal, and sublingual medications and treatments.
• Administer PRN medications.
• Weigh and chart residents. Take blood pressure and check pulse and oxygen levels.
• Bathe, shower, and apply lotion to residents. Dress residents and get them ready for the day or bed.
• Wash, fold and put away laundry and provide activities for the residents.
• Prepare snacks for the residents, and put out their drinks and plates for meals.
• Answers call bells and tend to the resident's needs.
• Clean up bodily fluids, messes (blood, vomit, urine, feces).
• Change depends, bed bans, and soiled sheets. Conduct rounds of each room to ensure residents are comfortable and don't need anything.
• Ensure residents are having bowel movements, and that they are recorded.
• Set the dining room table with placemats, cloth napkins, and silverware, and ensure condiments are fully stocked on the tables.
• Sweep the dining room, mop the floors, and empty the trash.
• Utilize office automation skills and various software to fill out paperwork, and create reports and charts.

• Operate the cash register and ring up transactions.
  Baggage items, count register, and place money in the safe.
• Provide excellent customer service.
• Stock shelves and rotate items.
• Submit and sell all forms of online lottery and sports betting tickets.
• Sweep, dust, mop, Windex mirrors and counter glass pieces, and sanitize counters.
• Answer phones and customer questions.
  Fill out and file paperwork, enter information into an automated computer system, and fax documents to the central office.

• Took stook out the fridge and placed new stock in fridge.
• Made salads, wraps, yogurt parfait, and fruit cups.
• Used machines to shred cabbage, carrots and other veggies, as well for dough.
• Used machines like fryers and bun toasters for nuggets, fries & buns.
• Cut fresh fruits and veggies.
• Cooked and prepared an arrangement of hot and cold foods.
• Cleaned different types of machines and countertops to ensure health safety.
• Scrubbed floors and took trash out.
• Stocked an arrangement of items when getting low.

• The HIRED! The program offers 15-18-year-old students, whose families work on APG as military or civilians, the opportunity to gain real-world career experience and get paid a stipend. (Mainly
  volunteer work)
• Contact information: Jay Mckinney-Hired supervisor

410-278-3250

jay.a.mckinney.naf@mail.mil