Celia "Cece" Lopez

• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Customer service while assisting clients in person, over the phone, and through email.
• Manage scheduling, appointments, and customer inquiries in a fast-paced environment.
• Process payments and maintain accurate records.
• Resolve customer concerns professionally and efficiently.

Train and support team members as needed.

• Processed prescription orders using pharmacy management software efficiently.
• Educated patients on medication usage and potential side effects effectively.
• Implemented organizational improvements to streamline workflow processes.
• Collaborated with healthcare professionals to resolve prescription-related issues promptly.
• Coordinated with multiple pharmacies to compare pricing and identify cost-effective options for the practice.

• Assisted with patient intake, ensuring accurate collection of medical histories and insurance information.
• Coordinated appointment scheduling, optimizing clinic workflow and enhancing patient experience.
• Prepared examination rooms, maintaining compliance with hygiene standards and facilitating efficient procedures.
• Supported surgical teams by preparing instruments and supplies for various plastic surgery procedures.
• Educated patients on post-operative care and recovery processes to improve adherence to treatment plans.
• Monitored inventory levels, implementing supply management strategies for essential medical materials.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

• Managed electronic health records, maintaining accuracy and confidentiality of patient information.
• Called and faxed pharmacies to submit prescriptions and refills.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Collected and documented patient medical information such as blood pressure and weight.
• Assisted providers during in-office procedures while ensuring a positive customer experience.
• Prepared treatment rooms, equipment, and supplies for in-office procedures.
• Educated patients on pre- and post-procedure instructions.
• Ensured patients comfort and satisfaction throughout services and treatments.
• Coordinated scheduling, documentation, and follow-up care for patients.
• Maintained inventory of supplies and ensured treatment areas were fully stocked.

• Assisted in insurance verification processes, ensuring compliance with billing protocols and reducing claim denials.
• checking patients out,
• collecting payments
• scheduling follow-ups
• reviewing treatment plans
• coordinating prescriptions

• Managed accounts payable and receivable processes, streamlining workflow for improved efficiency.
• Processed paperwork, invoices, and customer transactions.
• Ran business errands as needed.

• Assisted customers with service requests and inquiries.
• Maintained a welcoming and professional environment.
• Coordinated customer needs with team members.
• Ensured customer satisfaction through prompt service.

• Operated cash registers and processed transactions accurately.
• Assisted customers with purchases and product questions.
• Stocked merchandise and maintained store appearance.
• Handled returns and exchanges.
• Monitored cash drawer for discrepancies, ensuring accuracy at end of shifts.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Maintained organized cash register area, ensuring cleanliness and readiness for operations.
• Assisted with inventory management, restocking shelves to optimize product availability.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.