Kaela Bowden
Concord,New Hampshire
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and retention at Elements Massage through expert training and mentoring. Excelled in sales and computer proficiency, significantly contributing to team success. Skilled in fostering positive client relationships and solving complex problems, ensuring seamless business operations.
Overview
9
9
years of professional experience
Work History
Lead Wellness Program Advisor
Elements Massage
Concord, NH
11.2022 - Current
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Scheduled appointments in person, and over the phone
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Promoted customer loyalty programs to increase customer retention and repeat purchases.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Answered phone calls and answered questions from potential customers.
- Upgrade massages, and sell memberships.
- Optimization of scheduling for clients and Therapists.
Tour Guide
Scenic Railriders
Concord, NH
05.2021 - Current
- Guided groups of up to 50 people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Maintain safety on the rails
Retail Sales Associate
Sunrun
Concord, NH
12.2021 - 04.2022
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Schedule appointments for local sales representatives
- Cold call past clients to set up new appointments
- Acted as first point of contact and set appointments for prospective clients.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Assisted in training new staff members on scheduling software, company policies, and best practices for exceptional customer service.
- Contributed to revenue growth by consistently meeting or exceeding personal appointment booking targets each month.
- Overcame objections using friendly, persuasive strategies.
- Developed extensive knowledge of products and services to better assist customers.
- Educated customers on product and service benefits, explaining features and answering questions.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
Style Consultant
Target
Concord, NH
10.2017 - 05.2021
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
- Help other departments in store as needed
- Answers any questions guests could have over the phone
Day Porter
Aramark
Manchester, NH
11.2015 - 04.2016
- Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
- Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
- Enhanced customer satisfaction by maintaining a clean and welcoming environment for all building occupants.
Education
Honors High Dchool Diploma -
Prospect Mountain High School
Alton, NH06.2015
Skills
- Training and mentoring
- Answers phones
- Customer service
- Sales
- Computer proficiency
- Problem-solving skill
- Scheduling
Timeline
Lead Wellness Program Advisor
Elements Massage
11.2022 - Current
Retail Sales Associate
Sunrun
12.2021 - 04.2022
Tour Guide
Scenic Railriders
05.2021 - Current
Style Consultant
Target
10.2017 - 05.2021
Day Porter
Aramark
11.2015 - 04.2016
Honors High Dchool Diploma -
Prospect Mountain High School