Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Celia Moreno

Newberg,OR

Summary

Professional with experience in client support, prepared to enhance client experience. Known for strong team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and multi-tasking. Reliable, flexible, and focused on client satisfaction.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walgreens
07.2023 - Current
  • Always handle customer complaints and inquiries with courtesy. It's not just about solving the problem but also about making the customer feel respected and valued, contributing to a positive customer experience.
  • Develop strong customer relationships and loyalty through - Efficiently handling customer complaints and inquiries courteously.
  • Skillfully demonstrate excellent verbal and written communication to interact effectively with customers.
  • Fostered strong customer relationships and loyalty through impactful communication.
  • Mastering the operation and troubleshooting of equipment, such as photo lab equipment, cash registers, trash compactors, and internal navigation handheld devices.

Customer Service

CarePayment
09.2022 - Current
  • Provide exceptional customer service to clients in a fast-paced call center environment, with inbound, outbound, and leaving messages on calls daily.
  • Research customer medical information and verify insurance information with EPIC access to partner hospital systems.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Recorded details of of customer interactions and transactions in CareLink and record inquiries or complaints to maintain up-to-date records
  • Assist training new hires by joining training meetings and new hires for shadowing
  • Handle escalated calls professionally by listening carefully to the needs of each customer before offering appropriate solutions.
  • Navigate multiple computer systems and applications and utilize search tools to find information.

National Sales Manager

Zeev Corporation
10.2004 - 10.2021
  • First contact for all inbound calls. On high call volume days, there would be 200-300 calls. On low-volume days, there would be 100-150 inbound calls to route to departments or log into the CRM system for a support callback.
  • Delivered exceptional customer service to all calls, particularly those requiring assistance with inoperative software. This level of service was also extended to all leads provided by our external partners, including American Express, Capital One, and other financial partners.
  • I used various sales and customer management systems such as custom CRM, SalesForce, Excel, Word, and Pipedrive. 50-250 accounts personally responsible for at any given time.

Customer Service/Call Center

Harvey's Comedy Club
07.1997 - 09.2004
  • Was the lead for the call center at Harvey's Comedy Club. Made 75-200 outbound calls per day. Was the first point of contact for all inbound calls. Took 20-100 inbound calls in a day.

Education

Associate in Science (A.S.) - Legal Studies

Everest College
Portland, OR
10.2007

Skills

  • Experience using QuickBooks, Sage 50, R&R, ADP/CDK, Salesforce, CRM systems, Pipedrive, Gusto, NICE, CareLink, UKG, Word, Powerpoint, Excel and type 58 WPM

Certification

Disney's Approach to Business Excellence Training -2013

Timeline

Customer Service Representative

Walgreens
07.2023 - Current

Customer Service

CarePayment
09.2022 - Current

National Sales Manager

Zeev Corporation
10.2004 - 10.2021

Customer Service/Call Center

Harvey's Comedy Club
07.1997 - 09.2004

Associate in Science (A.S.) - Legal Studies

Everest College

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