Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Celia R Reyes

The Bronx,New York

Summary

Driven professional with a proven track record in compassionate caregiving and staff management, notably at Heart To Heart Home Care Agency. Excelled in enhancing client satisfaction and operational efficiency by leveraging skills in vital signs monitoring and employee motivation. Demonstrated ability to improve patient well-being and team productivity, achieving significant results in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Home Care Attendant

Heart To Heart Home Care Agency
09.2018 - 01.2021
  • Improved patient comfort by providing compassionate and attentive care.
  • Enhanced client satisfaction by offering personalized assistance with daily activities.
  • Maintained a safe and clean environment for clients, ensuring optimal living conditions.
  • Assisted clients with mobility challenges, promoting independence and overall wellbeing.
  • Administered medication accurately, adhering strictly to doctor instructions for client safety.
  • Monitored vital signs to track health progress and report any concerning changes promptly.
  • Ensured proper nutrition for clients by preparing healthy meals according to dietary restrictions or preferences.

Supervisor and Sale Specialist

Rag & Bone
10.2016 - 06.2018
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Evaluated employee performance and coached and trained to improve weak areas.

Pharmacy Assistant

Scriptx Pharmacy
12.2010 - 11.2012
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Received incoming supplies and stocked in correct locations.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Updated computer system with current customer, payment and inventory information.

Education

High School Diploma -

Licking Heights High School
Pataskala, OH
06.2009

Skills

  • Compassionate Caregiving
  • Vital signs monitoring
  • Patient Care
  • Behavioral support
  • Elderly care expertise
  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Medication Dispensing
  • POS System Operation
  • Drug Classification Knowledge

Languages

English
Spanish

Timeline

Home Care Attendant

Heart To Heart Home Care Agency
09.2018 - 01.2021

Supervisor and Sale Specialist

Rag & Bone
10.2016 - 06.2018

Pharmacy Assistant

Scriptx Pharmacy
12.2010 - 11.2012

High School Diploma -

Licking Heights High School

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Celia R Reyes