Summary
Work History
Education
Skills
Timeline
Generic

Celina Rubi

Bullhead,AZ

Summary

Dynamic professional with a strong background in customer service and cash handling, honed at Big Lots. Recognized for building lasting customer relationships and enhancing satisfaction through effective problem-solving. Proven reliability and integrity, complemented by a commitment to maintaining organized environments and improving operational efficiency.

Work History

Cashier/floor Assistant

Big Lots
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Assistant Manager

SUBWAY®Restaurants
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Universal Receiver

Amazon
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Kept work areas clean, safe, and organized.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Streamlined the unloading process, reducing time spent on manual labor tasks.
  • Provided support during peak seasons or special projects by performing additional duties as needed including assisting in picking, packing or shipping processes.
  • Implemented safety protocols to reduce workplace accidents during unloading and storage processes.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.

Education

High School Diploma - General Studies

Mira Loma Christian Adult School
Mira Loma, CA
09.2006

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Customer service excellence
  • Reliability and punctuality
  • Customer relations

Timeline

Cashier/floor Assistant

Big Lots

Assistant Manager

SUBWAY®Restaurants

Universal Receiver

Amazon

High School Diploma - General Studies

Mira Loma Christian Adult School
Celina Rubi