Celina Testoni
Windermere,FL
Summary
Responsible, hardworking Key Manager with one year in supporting management functions for the restaurant industry. Led team of food servers to maintain store cleanliness and provide prompt, friendly customer service. Skilled in anticipating, preventing and resolving customer concerns to improve sales and increase repeat business. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of people in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Food Server/Key Manager
Gators Dockside
Windermere, FL
07.2019 - Current
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Assisted General Manager with administrative tasks associated with successfully running store.
- Serving multiple tables at a time while making sure each one's experience is near perfection.
- Using teamwork and communication to achieve a successful night.
- Maintaining a clean environment front of house and back of house.
Food Server
TGI Friday’s
Orlando, FL
01.2016 - 01.2018
- Cultivated warm relationships with regular customers.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
Associate Trainer
Panera Bread
Orlando, FL
01.2015 - 01.2016
- Assisted in monitoring trainee performance to identify gaps in training.
- Conducted assessments of employee understanding and performance.
- Provided training and onboarding to new staff.
- Demonstrated correct procedures and compliance with standards at all times.
Education
Bachelor of Science - Integrated Business
University of Central Florida
Orlando, FL12.2022
Associate of Arts - General Studies
Valencia College
Orlando, FL2020
GED -
Freedom High School
Orlando, FL2016
Skills
- Efficient Communication
- Time-Management
- Conflict Resolution
- Effective Writing
- Leadership
- Multi-tasking
Community Service
Over 100 community service hours with Feeding Children Everywhere, Orlando Science Center, and Disney Marathons.
Timeline
Food Server/Key Manager
Gators Dockside
07.2019 - Current
Food Server
TGI Friday’s
01.2016 - 01.2018
Associate Trainer
Panera Bread
01.2015 - 01.2016
Bachelor of Science - Integrated Business
University of Central Florida
Associate of Arts - General Studies
Valencia College
GED -
Freedom High School