Celina Smith
Bloomington,IL
Summary
Detail-oriented professional with a strong focus on emotional intelligence and good judgment. Known for collaborating across departments to streamline processes and enhance training experiences, ensuring alignment with organizational goals.
Overview
6
6
years of professional experience
Work History
Knowledge Optimization Special Assignment
State Farm
Bloomington, IL
12.2025 - Current
- Inventorying knowledge items across multiple departments and repositories
- Collaborating with peers and leadership to update inventory processes, procedures, and tools
- Assisting in training and onboarding of new employees
- Capturing feedback and notes as needed on training as well as process and tools
Underwriting Service Assistant
State Farm
Bloomington, IL
06.2024 - 12.2025
- Understood and evaluated the risks associated with insuring clients
- Entered and managed data into systems with accuracy
- Processed applications and policy transactions while ensuring the company's underwriting guidelines were being met
- Acted as a mentor by assisting peers in passing their scored observations during the training process
Multi-Grade Teacher
Valley View 365U School District
Romeoville, IL
08.2020 - 06.2022
- Developed engaging lesson plans that catered to diverse learning styles
- Implemented classroom management strategies to foster a positive learning environment
- Collaborated with colleagues to enhance curriculum and instructional methods
- Utilized educational technology tools to support interactive learning experiences
Education
Bachelor of Science - Elementary Education
Illinois State University
Normal, IL05-2017
Skills
- Deadline oriented
- Positive attitude
- Teamwork and collaboration
- Problem-solving abilities
- Customer service
- Excellent communication
- Good judgment
- Emotional intelligence
Timeline
Knowledge Optimization Special Assignment
State Farm
12.2025 - Current
Underwriting Service Assistant
State Farm
06.2024 - 12.2025
Multi-Grade Teacher
Valley View 365U School District
08.2020 - 06.2022
Bachelor of Science - Elementary Education
Illinois State University