Celina Villarreal Flores

• Prepare and manage freight quotations for domestic and cross-border shipments.
• Coordinate transportation services throughout the United States, Mexico, and Canada.
• Manage bonded carrier operations and customs-sensitive shipments.
• Provide exceptional customer service and maintain strong client relationships.
• Monitor shipments from pickup through final delivery and provide proactive updates.
• Coordinate expedited and time-critical freight movements.
• Communicate with carriers, drivers, customers, and internal departments to ensure seamless operations.
• Resolve transportation issues, delays, and service disruptions.
• Process invoicing and verify transportation charges.
• Generate and analyze sales and operational reports.
• Track carrier performance and maintain service quality standards.
• Support business growth by identifying transportation solutions that meet customer requirements.
• Maintain and ensure compliance of fleet documentation from our company unit, including CTPAT certification, operating permits, vehicle registrations, license plates, and insurance policies, guaranteeing all records remain current and compliant with regulatory requirements.

• Cross-Border Logistics (Mexico–USA–Canada)
• Freight Quoting & Pricing
• Assisted customers with inquiries and resolved issues to enhance satisfaction.
• Bonded Carrier Operations
• Expedited Freight Management
• Shipment Tracking & Visibility
• Carrier Relations
• Transportation Operations
• Invoicing & Billing
• Sales Reporting
• Supply Chain Coordination
• Problem Resolution
• Microsoft Excel
• Transportation Management Systems (TMS)

Core Responsibilities

• Assisted with payroll preparation and employee records management, ensuring accuracy and timely processing.
• Maintained inventory reports and monitored inventory control records to support operational efficiency.
• Prepared and managed consolidated Bills of Lading (BOL) for freight shipments.
• Processed and coordinated in-bond cancellation requests in compliance with customs regulations.
• Reviewed expense accounts and supporting documentation prior to submission to the accounting department.
• Prepared shipping documentation and commercial paperwork required for import operations.
• Generated and maintained receiving, crossing, and freight movement control reports.
• Tracked monthly import/export activities and prepared operational performance reports.
• Coordinated with warehouse, transportation, and customs teams to ensure smooth cargo movement.
• Maintained accurate operational records and documentation to support compliance and reporting requirements.

• Inventory Control & Reporting
• Import Documentation
• Customs & In-Bond Processes
• Freight Documentation (BOL)
• Data Analysis & Reporting
• Cross-Border Logistics Operations
• Microsoft Excel & Operational Reporting