Cinthya Dayanne Ruiz Lazarin

Skills for Logistics

• Trained new employees on logistical procedures
• Promoting time management strategies
• Coordinating for freight forwarding management
• Creating Importing and Exporting documentation
• Optimizing routes for the deliveries
• Monitoring the drivers' driving safety procedures
• Building strong, reliable relationships with international suppliers and dispatchers

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
• Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
• Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.