Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Celinda Grande

Los Angeles,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. An effective leader with the skills necessary to direct, train, and motive staff to its fullest potential.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant Vice President of Operations

Priority One Credit Union
07.2013 - 04.2022
  • High profile management position accountable for soliciting community business and developing strategic alliances with clientele for new member acquisitions.
  • Directed daily banking operations, including branch sales, business development, customer service, and credit analysis.
  • Monitored compliance with various types of regulations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Assistant Vice President/Branch Manager

California Credit Union
12.2002 - 09.2011
  • Supervised branch operations and made continuous improvements in each area.
  • Encouraged employee development and promoted management staff from within.
  • Represented bank at community events to establish strong ties and promote business.
  • Upheld stringent bank standards for loans, money handling and legal considerations.
  • Accountable for the physical security, audit integrity and risk management of the branch.

Education

Banking Institute
Los Angeles, CA

High School Diploma -

Belmont Senior High School
Los Angeles, CA

Skills

  • Data Retention
  • Client Relationships
  • Customer Inquiries
  • Customer Satisfaction
  • Management Training
  • Policy Development and Enforcement
  • Operational Efficiency
  • Excellent Communication Skills

Certification

  • CRESTCOM-Bullet Proof Management Training Program- 2019

Languages

Spanish
Full Professional

Timeline

Assistant Vice President of Operations

Priority One Credit Union
07.2013 - 04.2022

Assistant Vice President/Branch Manager

California Credit Union
12.2002 - 09.2011

Banking Institute

High School Diploma -

Belmont Senior High School

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Celinda Grande