Hi, I’m
MELISSA EARLE
Henderson,United States
Summary
Leader with demonstrated success developing people, facilitating training and coaching teams. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to changing markets.
Overview
12
years of professional experience
Work History
Barclays US
Assistant Vice President Learning Controls
09.2022 - Current
Job overview
- Effectively communicated with stakeholders using excellent written, verbal and presentation skills.
- Mastered auditing procedures for writing and finalizing audits.
- Established and tracked department goals and objectives.
- Monitored staff organization and suggested improvements to daily functionality.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Determined department standards, practices and procedures.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.
- Reviewed, identified, updated and prioritized strategic initiatives to provide comprehensive support to senior leadership.
- Allocated work assignments and tasks to comprehensively manage administrative projects.
- Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
- Excellent communication skills, both verbal and written
- Worked effectively in fast-paced environments
- Learned and adapted quickly to new technology and software applications
Barclays US
Training Manager
01.2016 - 09.2022
Job overview
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Managed new employee orientation training process for more than 100 employees each year
Barclays US
Learning Advisor
05.2014 - 01.2016
Job overview
- Monitored employee progress and gave feedback to management and additional training requirements.
- Collaborated with management to identify company training needs and scheduling.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Led cross-functional training for external and internal clients and created all training materials and exams.
Firstsource Soultions
Trainer
01.2013 - 05.2014
Job overview
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Tracked attendance and progress against goals for each participant.
Firstsource Solutions
Customer Service Representative
09.2011 - 01.2013
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
John Brown UniversitySiloam Springs, AR
Bachelor of Science from Youth Ministries
05.2006
Skills
- Process Improvement
- Data Retention
- Critical Thinking
- Active Listening
- Procedural Guidance
- Complex Problem-Solving
- Stakeholder Relations
- Team Engagement
Timeline
Assistant Vice President Learning Controls
Barclays US
09.2022 - Current
Training Manager
Barclays US
01.2016 - 09.2022
Learning Advisor
Barclays US
05.2014 - 01.2016
Trainer
Firstsource Soultions
01.2013 - 05.2014
Customer Service Representative
Firstsource Solutions
09.2011 - 01.2013
John Brown University
Bachelor of Science from Youth Ministries
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