Celinda C. Musanje
Weslaco
Summary
Proficient Life and Health Insurance Consultant with solid background in the industry. Excels in policy management processes and enhances client satisfaction through effective communication. Ability to analyze complex insurance plans and provide tailored solutions, excelling in personalized policy recommendations and client education. Bilingual and detail-oriented, I foster strong client relationships, enhancing retention and driving referrals through exceptional communication and tailored solutions. Skilled in supplemental health and life insurance sales, I prioritize client satisfaction.
Overview
5
5
years of professional experience
Work History
Life and Health Insurance Consultant
Independent Contractor
09.2020 - Current
- Enhanced customer satisfaction by providing personalized insurance consultations and tailored policy recommendations.
- Maintained an exceptional attention to detail and responsiveness to client inquiries throughout the consultation process.
- Contributed toward increasing referral business by cultivating strong relationships built upon trust, professionalism, and expert guidance for each client served.
- Increased client retention through proactive outreach, addressing concerns and offering policy adjustments as needed.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated clients about coverage options, benefits and costs.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Calculated premiums and established payment methods for sales.
Education
Education
University of Texas Pan American
Edinburg05-2004
Skills
- Bilingual
- Supplemental Health Insurance sales
- Life insurance sales
- Attention to detail
- Multitasking
- Quotes and sales
- Call center customer service
- Excellent communication
- Client follow-up
- Verbal and written communication
- Client referrals
Languages
Spanish
Native or Bilingual
Timeline
Life and Health Insurance Consultant
Independent Contractor
09.2020 - Current
Education
University of Texas Pan American
Licensed States
Licensed in: TX, OH, SC, FL, OR, CA
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