Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Bravo

Las Vegas

Summary

Proven track record in enhancing customer satisfaction and streamlining processes at both occupations, showcasing strong analytical skills and effective communication. Excelled in conflict resolution and goal-oriented strategies, significantly improving operational efficiency. Enthusiastic for work-at-home customer service and determined to provide top-notch support to customers

Overview

5
5
years of professional experience

Work History

Life/Health Insurance Advisor

American Income Life
05.2022 - 05.2023
  • Enhanced customer satisfaction by building rapport and providing detailed and accurate information timely for life/health insurance policies and benefits.
  • Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
  • Provided ongoing support by identifying client needs and addressing any concerns or changes with quality customer service promptly and professionally.
  • Increased overall efficiency by streamlining administrative processes, authored clear and professional business documents related to reinstating or activating policies and managing databases containing vital client information.

Household/Family Manager

Gomez-Bravo Household
10.2021 - 05.2022
  • Managed finances effectively with budgeting and expense tracking to achieve financial goals.
  • Established routines by incorporating schedule management within the household which promoted consistency and organization in daily living while also allowing flexibility when needed.
  • Maintained a clean and organized household for improved efficiency and quality effort daily.
  • Multi-tasked by Coordinating daily activities, preparing meals, problem solving, and made sure daily family/personal plans were achieved.
  • Developed strong relationships with educators and healthcare providers for optimal support of family members.
  • Resolved conflicts with empathy and effective communication skills and strategies in order to tend to the well-being of the household.
  • Managed medical appointments, ensuring each family member received appropriate care while maintaining comprehensive records of health-related information.

Product Specialist/Retail Sales Associate

Skechers
04.2018 - 10.2021
  • Attentively answered incoming phone calls with protocol greeting and made sure the customer was addressed with exceptional customer service in a timely manner.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash and credit card transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

High School Diploma -

Valley High School, MDP - JAG Clark
Las Vegas, NV
05-2019

Skills

  • Goal oriented
  • Bilingual
  • Strong analytical skills
  • Customer service
  • Problem-solving
  • Effective communication
  • Active listening
  • Excellent verbal and written communication
  • Conflict resolution
  • Professional telephone demeanor
  • Adaptability

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Life/Health Insurance Advisor

American Income Life
05.2022 - 05.2023

Household/Family Manager

Gomez-Bravo Household
10.2021 - 05.2022

Product Specialist/Retail Sales Associate

Skechers
04.2018 - 10.2021

High School Diploma -

Valley High School, MDP - JAG Clark

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Stephanie Bravo