Customer-focused professional with strong leadership, organizational, and service skills. Experienced in managing teams, delivering excellent customer service, and handling business operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Society Coffee
01.2023 - Current
Manage daily operations, staff scheduling, and customer service.
Train and supervise employees to ensure excellent service standards.
Handle customer concerns, improve service quality, and maintain a welcoming atmosphere.
Assist in inventory control, ordering supplies, and maintaining store cleanliness.
Server & Manager
Beirut Grill
01.2020 - Current
Managed front-of-house operations and trained new staff.
Provided excellent customer service, took orders, and ensured guest satisfaction.
Handled cash and card transactions, daily reports, and shift management.
Coordinated with kitchen staff to ensure smooth service during busy hours.
Server
IHOP
01.2023 - 01.2024
Provided fast and friendly table service in a high-volume restaurant.
Took and delivered orders accurately
Handled cash, credit card transactions, and balanced payments.
Ensured customer satisfaction and maintained cleanliness in the dining area.