Keylis Roque
Naples,Florida
Summary
Dynamic Account Manager with extensive experience in building partnerships, retaining key accounts, and driving revenue growth. Proven ability to lead teams, influence decision-makers, and implement successful strategies. Adept at managing customer relationships and resolving conflicts to enhance satisfaction and retention.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager
Assured Partners Insurance
09.2016 - Current
- Cultivated long-term client relationships to tailor pricing and terms that align with customer objectives.
- Increased revenue through strategic upselling and cross-selling initiatives.
- Streamlined account management processes, enhancing efficiency.
- Identified and addressed at-risk accounts with effective retention strategies.
Receptionist
Massage Luxe
02.2016 - 09.2016
- Managed daily schedules, set appointments, and organized office events.
- Resolved client complaints and inquiries with professionalism, ensuring positive experiences.
- Provided detailed assistance to enhance visitor experience.
Barista
Target
01.2015 - 01.2016
- Maintained an organized workspace and facilitated efficient service.
- Described menu items and made recommendations based on customer preferences.
- Delivered high-quality beverages, contributing to improved customer satisfaction.
Education
High School Diploma - Student
Golden Gate High School
Naples, Florida06.2014
Skills
- Account Management & CRM Systems
- Customer Satisfaction & Conflict Resolution
- Strategic Planning & Implementation
- Research & Problem Resolution
- Excellent Communication & Leadership
- Proficient in Microsoft Office
- Deadline-Oriented & Detail-Focused
Certification
- Licensed Insurance Agent 2-20
Timeline
Account Manager
Assured Partners Insurance
09.2016 - Current
Receptionist
Massage Luxe
02.2016 - 09.2016
Barista
Target
01.2015 - 01.2016
High School Diploma - Student
Golden Gate High School
- Licensed Insurance Agent 2-20
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