Celine Adanabou
Cypress
Summary
Delivered high-quality customer support by interacting with clients via phone, email, and chat to resolve inquiries ranging from technical issues to billing concerns. Expert at accepting and processing orders by maintaining a positive, empathetic, and professional attitude with customers always. Create optimum working conditions by forming strong lines of employee communication.
Overview
15
15
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Customer Service Representative French Canadian
Disney+
08.2025 - Current
- Interacts directly with customers through phone, email, chat to handle questions, complaints from technical support to billing questions. Ensure that customers receive timely and accurate support, troubleshoot problems, and escalate complex issues when necessary. Maintain records of customer interactions, meet performance metrics and follow company policies to deliver consistent service.
General Manager
T.N Generation
05.2011 - 12.2015
- Assisted employees in daily office needs and managed the company’s general administrative activities. Established financial and administrative controls through financial reporting and proper record keeping while adhering to company rules and regulations, eliminating frauds and reducing errors by 96%.
Education
Associate of Arts - Business
Houston Community College
12-2022
Master of Business Law and Fiscality - undefined
West Africa Catholic University, (UCAO/UUB)
07-2015
Skills
- Productivity Software: Microsoft Office Suite, Google Drive, Conference calling
- Proficient in research: Source checking, advanced Google search, Intellectual property rights, Networking
- Fluent in French – conversational and writing
- Customer focused attitude and ability to “go the extra mile”
- Problem Solving and empathetic approach
- Interpersonal and Communication Skill
- Project Management Skill
- Ability to multitask and pay attention to detail
- Team Leadership/Management
Certification
Test d’Evaluation de Français (TEF) 11/2021
Timeline
Customer Service Representative French Canadian
Disney+
08.2025 - Current
General Manager
T.N Generation
05.2011 - 12.2015
Master of Business Law and Fiscality - undefined
West Africa Catholic University, (UCAO/UUB)
Associate of Arts - Business
Houston Community College